Guest Service Agent; Part-Time - Hilton Fort Lauderdale Marina

Guest Service Agent (Part‑Time)

Our hotel, which features 595 guest rooms, is located on the Intracoastal Waterway and just a four‑minute walk to the Broward Convention Center. Our 10+ team members report to the Director of Front Office.

Part‑Time 2-3 shifts per week – AM/PM (weekdays, weekends, holidays as needed)

$19.00 per hour plus FPG

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What will I be doing?

• Greet guests and complete the registration process, including input, retrieval, and confirmation of guest information and room rates, coding electronic keys, and promoting marketing programs.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, processing payments, and handling various payment methods.
• Demonstrate thorough knowledge of hotel information, answer guest questions, and provide local area recommendations.
• Use up‑selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

2+ years experience in customer service, recent guest‑facing role preferred. Able to work required shifts; previous OnQ experience a plus.

We look for demonstration of Hilton Values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. Key attributes include Quality, Productivity, and Customer Focus.

EOE/AA/Disabled/Veterans