Communications Operator - GALLERYone DoubleTree Suites

Communications Operator – GALLERY one Double Tree Suites by Hilton

Full‑time position in the Guest Services team at the 231‑room GALLERY one, Double Tree Suites by Hilton, located on the intracoastal waterway near Galleria Fort Lauderdale and the beach.

• Three years of guest/customer‑facing experience in a similar role that utilizes a multi‑line telephone (administration, call center, reception, hosting, etc.).
• Available to work AM and PM shifts, any day of the week, weekends, and holidays as needed.

Shift Pattern: AM / PM shifts, any day/weekend/holiday as needed.

Pay Rate: $19.00 per hour.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑Free Education – access to a wide variety of educational credentials through Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares – employee stock purchase program (ESPP) at a 15% discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Answer and respond to internal and external calls to deliver outstanding guest service and support financial profitability.
• Respond to guest inquiries and resolve issues via telephone in a timely, friendly, and efficient manner.
• Provide information and demonstrate knowledge of all hotel facilities and services.
• Respond to emergencies and document & relay accurate information to proper parties.
• Accept and deliver all messages promptly and accurately, using proper grammar and spelling.
• Operate office equipment, including computers, PBX system, fax machine, e‑mail, etc.

We look for demonstration of Hilton® values and key attributes:

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Leaders in our industry and communities.
• Teamwork – Team players in everything we do.
• Ownership – Owners of our actions and decisions.
• Now – Operate with a sense of urgency and discipline.
• Key attributes:
  Quality, Productivity, Dependability, Customer Focus, Adaptability.

Hilton is the leading global hospitality company dedicated to providing exceptional guest experiences across its global brands.

• Work Location: Double Tree Fort Lauderdale Galleria
• Schedule: Full‑time
• Brand: Double Tree by Hilton
• Job Function: Guest Services, Operations, and Front Office
• Seniority Level: Mid‑Senior level
• Employment Type: Full‑time
• Industries: Hospitality

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