Guest Experience Coordinator

ASM Global - : R [Front Desk Agent / Concierge] As a Guest Experience Coordinator at ASM Global, you'll:
Greet and serve as the first point of contact for all venue guests, ensuring exceptional service;
Answer and direct phone calls as needed;
Address guest concerns, challenges, and complaints before, during, and after events to maintain positive public relations;
Manage and direct large crowds, anticipating potential issues and providing appropriate solutions;
Respond to guest inquiries and resolve complaints with the goal of maintaining satisfaction and preventing future concerns.