Relationship Support Specialist

AtRoxxy, we believe strong client relationships are built through clarity, problem‑solving, and accountability.

We are expanding our team in Fort Lauderdale and searching for a Relationship Support Specialist who understands what it means to take ownership and deliver real results for clients.

This is not a call center job and not a script‑reading role.

You will be working hands‑on with business owners, internal teams, and real financial tools. If you are sharp, dependable, and performance‑driven, this is an opportunity to build a long‑term career, not just take another job.

• Serve as a key point of contact for business clients, primarily by phone and email
• Resolve account questions with clarity, urgency, and attention to detail
• Assist clients with onboarding, account access, troubleshooting, and transaction guidance
• Document every interaction accurately in CRM and internal systems
• Collaborate with Relationship Managers, Deployment, Finance and other departments to move client cases forward
• Maintain a professional communication standard at all times
• Follow structured workflows while thinking critically and solving problems independently

• Experience in financial services, banking support, merchant services, or client account management (preferred but not required)
• Strong verbal and written communication skills
• Organized and reliable – comfortable handling follow‑ups and deadlines
• Tech‑savvy and quick to learn new software/tools
• Calm and professional under pressure
• Takes pride in quality work and doing things the right way
• Comfortable in a fast‑paced environment where expectations are clear and performance matters

• Must be able to work on‑site in Fort Lauderdale HQ 5 days a week.
• Professional communication and presentation
• Strong typing and CRM familiarity
• Must be legally authorized to work in the U.S.
• Must be dependable—attendance and reliability matter here

• Competitive hourly compensation
• Paid time off
• Health, dental, and vision benefits
• 401(k)
• Professional environment with high standards and leadership involvement

• Entry level

• Full‑time

Fort Lauderdale, FL $19.00-$20.00