Passenger Service Agent - English​/Spanish Speaker

Join Swissport as a Passenger Service Agent – English/Spanish Speaker and elevate your career in the dynamic aviation industry. Swissport, a global leader in ground handling, cargo handling, and passenger services, serves over 300 million passengers each year. Our mission is to deliver consistent, tailor‑made solutions worldwide for a superior customer experience.

As a Passenger Service Agent, you will provide comprehensive passenger and customer services as contracted by the customer, including reservations, ticketing, baggage processing, terminal/gate check‑in, jet‑way operation, greeting arriving passengers, handling VIPs, providing special assistance, and resolving customer complaints. The role is based in Fort Lauderdale, FL, with an expected pay rate of $20.13/hr.

Note:

This position requires proficiency in English and Spanish.

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing, including handling and fee calculation
• Assist passengers through arrival and check‑in processes, supporting those with special needs such as unaccompanied minors, VIPs, and wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine as required
• Make public‑address announcements as needed
• Assist Ramp Service Agents with wheelchairs, strollers, and gate‑checked bags for loading and delivery
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate jet‑way, computer keyboards, and carrier‑specific reservation/ticketing software
• Produce all required work‑related documentation
• Perform other duties as assigned

• High School diploma or GED equivalent
• Passionate about customer service with relevant work experience
• Excellent written and verbal communication skills in the required language(s)
• Additional languages desirable
• Commitment to continuous improvement
• Self‑motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and apply a flexible approach when required
• Proficiency in typing and learning airline specific reservation/ticketing software
• Willingness to work in inclement weather
• Valid Florida Driver’s License

Swissport values diversity and equal opportunity. We are committed to providing an inclusive workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apply today and join a team that connects the world of aviation!

• Not Applicable

• Part‑time

• Management and Manufacturing

• Airlines and Aviation