French Reservation & Ticketing Agent

Auxillium is the most unique call center in the US, and we are designed to support smaller call center projects both in-house and remotely. We help start-ups, smaller companies, and those that are outsourcing for the first time to build an enhanced Customer Experience. Auxillium offers business to business and business to consumer call center support in many different industries such as: sports, gaming, healthcare, dispatch, worker’s comp, medical research, and financial services.

We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are looking for self-starters who are interested in a genuine Career Opportunity! We recognize that our employees are the reason for our success, and we strive to hire individuals with a persistent, positive attitude.

At Auxillium, you will receive the support and tools you need to meet your goals and build a meaningful career. We are seeking dedicated, reliable individuals who exhibit our core values and are passionate about providing quality and excellence in the work they complete.  .

About Our Client

Our client is a French low-cost, long-haul airline based at Paris Orly Airport. It operates a scheduled network between France and worldwide leisure destinations with a fleet of Airbus A350s. Our client offers three booking classes consisting of basic, smart and premium for its two cabin classes of service consisting of the airline’s premium economy class and the airline’s economy class.

Our client flies nonstop from New York City to Paris, San Francisco to Papeete, Tahiti, and will soon start flying from Los Angeles to Paris Orly Airport.

Requirements:

• Assists English & French passengers via inbound phone calls with their respective bookings and inquiries.
• Create and make changes to bookings.
• Assist travel agents with inquiries on international flights and with their bookings.
• Handle English & French chat with passengers and potential customers.
• Respond to English & French emails.
• Working the airlines queues
• Provides excellent customer service to all passengers.
• Responds to passenger enquiries redirected from social media.
• Performs other related duties as assigned by management.
• Issues tickets and EMD’s.

Required Knowledge, Skills & Abilities:

• Language preferred English/French.
• Amadeus and Sabre systems knowledge and practice, the skill is a key one specifically to assist our B2B customers with their booking and ticketing technical requests or issues.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Experience in assisting customers in various airline trip contexts: leisure family/friends, business, and tourism.
• Experience and knowledge in Airline industry: complexity of regulations and rules; ability to explain to customer in simple words.
• Experience with airline low-cost pricing model is appreciated.
• Good geography knowledge.
• Willing to smartly drive the customer to build their trip with needed ancillaries and ensure full transparency of attached conditions and restrictions to avoid any later discrepancies.
• Amadeus and Sabre systems knowledge and practice, the skill is a key one specifically to assist our B2B customers with their booking and ticketing technical requests or issues.
• The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities which will be handled and skills which will serve the best customer service and allow agent success.
• Diversity - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics - Treats people with…