Wellness Advisor Front Desk and Sales

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

At City Cave Spa, our mission is to give life back to humanity.

Our Wellness Advisors are not traditional front desk staff — they are guest experience leaders and sales-driven wellness guides. In this role, you’ll welcome guests, uncover their WHY, and confidently connect them to solutions that support their wellbeing long-term while contributing directly to the growth of the spa.

If you love people, thrive in a goal-oriented environment, and feel energized helping guests say yes to their wellness, this role is for you.

Be the warm, polished face of City Cave — ensuring every guest feels cared for from arrival to departure

Uncover each guest’s WHY and guide them to the right next step in their wellness journey

Educate guests on Float Therapy, Infrared Sauna, and Massage, and confidently recommend Intro Packs, Memberships, Rebookings, and Enhancements

Work toward clear performance expectations, including 30%+ conversion rates (40% stretch goal) for packages, memberships, and rebookings, including massage

Support spa growth through consistent follow-up, strong rebooking conversations, and enhancement education

Invite delighted guests to leave Google reviews, supporting City Cave’s reputation and community presence

Maintain a polished, guest‑ready front desk and lounge environment at all times

Contribute to growth initiatives including light social content capture, in‑spa promotions, and local events

1+ year experience in a guest‑facing role (spa, wellness, fitness, hospitality, or similar)

Comfort with solution‑based sales and performance goals (or strong potential to develop this skill)

Confident, warm communication with the ability to build trust quickly

Reliable, professional, detail‑oriented, and accountable

Availability to work evenings and weekends (Friday–Monday required)

Desire to grow with a high‑performing, values‑driven wellness brand

Competitive hourly pay + commission tied to conversions and performance

Flexible shift rotations: 10:00am–3:00pm and 3:00pm–9:30pm

Free and discounted Float Therapy, Infrared Sauna, and Massage

A supportive, high‑performing team with clear expectations and coaching

The opportunity to be part of a brand redefining modern wellness

This is an active, guest-facing, performance-driven role. Success here means showing up with energy, curiosity, and confidence — and taking pride in helping guests commit to their wellbeing.