Customer Service Representative

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SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

We are reinventing parking, with a mission to power checkout‑free experiences wherever people go to give back time to those who matter most.

As the SP+ Customer Service Representative, you will:

• Ensure customers have a seamless parking experience and facilitate the expedient flow of traffic through the facility.
• Assist customers in making payment through fully automated revenue control equipment.
• Deliver an exceptional client and customer experience guided by the SP+ Promise.
• Assist in the management of the day‑to‑day activities of the assigned location.
• Monitor parkers in pay‑in lanes.
• Make every customer interaction a moment that matters through friendly and professional conduct.
• Assist customers who have forgotten where they parked their vehicle.
• Perform other necessary functions as assigned.
• Conduct garage and facility audits as required by management.
• Count “bank” of revenue at beginning of shift to ensure starting total is correct.
• Make change for customers before transactions.
• Quote rates for parking services.
• Give directions to city locations and assist customers in getting where they go quickly and easily.
• Resolve customer complaints independently or with the aid of a supervisor.
• Answer telephone in a prompt and courteous manner if required.
• Maintain cleanliness of the facility and pick up trash in the surrounding area.
• Present themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrive to work on time for scheduled shifts.
• Complete any other duties that may be assigned by the supervisor.

What you need

• High School Diploma or equivalent combination of experience and education.
• Experience with automated parking access control hardware and software or a high aptitude for technology.
• Availability for 2nd shift, 3rd shift, and/or weekends if required.
• Valid state‑issued driver’s license if the role involves driving a company vehicle.
• Mathematical skills: ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals; ability to make change.
• Language skills: ability to read, write and interpret English; skill in presenting information to customers, clients, supervisors, and other employees.
• Reasoning ability: apply common sense, handle problems involving a few concrete variables.
• Adaptability: adapt to changes and unexpected events.
• Judgment: exhibit sound and accurate judgment.
• Additional skills: use of standard/military time clock, calculator (optional), or credit card machine; maintain a pleasant demeanor on the telephone and with the public; respond effectively to customer problems or complaints; proactive with strong personal drive and proven customer service skills; willingness to work a flexible schedule.

Work Environment The work environment is moderate to loud, involves exposure to vehicle emissions, extreme hot/cold temperatures, precipitation and wind, as well as bright sunlight and nighttime conditions. Employees frequently stand, walk, and use hands. Specific vision ability requires close vision.

Frequent standing, walking, and use of hands; reach with hands and arms; specific vision: close vision.

$15.41 – $19.73 per hour

Eligible employees participate in medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k), and paid time off.

US‑FL‑FORT LAUDERDALE

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. Harassment or retaliation based on these characteristics or exercising EEO rights is not tolerated.

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