Customer Service Representative

Benefits

• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

As a Customer Service Representative at Alpha Graphics, your primary role will be to provide excellent service to all clients while managing front desk and phone communications. You will assist walk-in customers, answer calls, process orders, and coordinate with the production team to ensure jobs are completed accurately and on time. This role focuses on creating a positive experience for our clients through attentive service, clear communication, and reliable support.

• Greet and assist walk-in customers at the front desk
• Answer and direct incoming phone calls in a professional manner
• Maintain a professional appearance at all times
• Ensure all clients have a positive customer experience
• Assist customers with order details, product and service information, and job status updates
• Provide quotes and estimates, ensuring accuracy and timeliness
• Capture customer details using order intake forms or “Job Analysis” questions
• Review customer proofs, manage the proofing process, and notify customers when jobs are ready for pick-up or delivery
• Enter job tickets accurately into MIS/order management systems
• Resolve customer inquiries and complaints quickly and professionally
• Keep customers informed of their job’s progress through the production process
• Support the production team by clarifying customer needs and requirements

• Customer service or front desk experience preferred, but not required
• Knowledge of printing and prepress requirements a plus
• Familiarity with MIS systems and order entry processes preferred
• Professional communication skills, both written and verbal
• Strong organizational and time-management skills
• Ability to multitask and work in a fast-paced environment
• Positive attitude, reliability, and professional appearance