Overnight Client Services Executive

Overview

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world’s premier aviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

• Trip Management:
  Arrange all flight‑related services, manage active tickets with client requests or changes, keep itinerary up‑to‑date for client and in all systems.
• Proactive Client Communication:
  Keep the client informed regarding restrictions and recommend best options, ensuring a delightful experience. On the day of the flight, keep client up‑to‑date on any unexpected or uncontrollable issues that may arise.
• Profile Management:
  Onboard new clients, introduce them to the product and the company, maintain clear, concise, and professional communication.
• Interdepartmental Communication:
  Partner with sales, operations, billing, and crew teams to support them as needed and ensure a seamless experience for clientele.
• Data Management and Technical Savviness:
  Keep systems up‑to‑date, navigate between different programs with ease, and find answers using available guides.

• Experience in a customer service role with enthusiasm and determination to provide exceptional service.
• Skillfully handling difficult and demanding situations while ensuring a seamless customer experience.
• Proactive, service‑driven, keen team player with excellent interpersonal skills.
• Ability to multitask in a high‑pressure environment.
• Excellent English language skills, including advanced spelling and grammar.
• Maintain accuracy, strong attention to detail, and deliver punctually even when working under pressure.

Entry level

Full‑time

Marketing and Sales

Airlines and Aviation

Miramar, FL

$40,000.00 – $70,000.00

Referrals increase your chances of interviewing at XO by 2x