Customer Service Representative

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* Employment Eligibility (e-Verify):
* Right to work:  /It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
** Position

Description:

** The CSR would be responsible for assisting current customers with various service needs. The CSR will need to have knowledge of property insurance and excellent customer service skills.

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* Duties and Responsibilities:

*** Resolve customer grievances
* Gain cursory knowledge of different carriers manuals, guidelines, policies and procedures
* Answer questions about products and services
* Process endorsements and policy changes
* Take payments on new and existing accounts
* Note details of all calls and/or transactions on file
* Ability to accomplish monthly goals
* Have regular and reliable attendance
* Adhere to policies and procedures of the employee handbook
* Perform other duties as assigned
** Requirements:
*** 1-2 years Experience preferred but not required
* 4-40 License required
* Required knowledge, skills, and abilities.
* Strong ability to develop and maintain constructive, cooperative, positive, and trusting working relationships with others.
* Ability to adapt to a changing competitive environment.
* Experience in handling conflict situations with the utmost professionalism.
* Demonstrate resourcefulness and initiative.
* Must be reliable, responsible, and dependable by consistently fulfilling obligations.
* Self-motivated and self-disciplined with a strong ability to work effectively and independently with minimal supervision.
* Proficient in Microsoft Office including Word, Excel and Outlook
* Ability to communicate –listening, speaking and writing skills
* Ability to manage multiple tasks simultaneously
* Bilingual preferred#ZR
** Benefit Highlights
*** Industry leading medical, dental and vision insurance plan
* 401(k) Retirement Plan with a company match of 100%  on up to 5% of compensation (match is fully-vested immediately)
* Generous PTO policy
* Eligible for performance based bonuses
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