Director of Operations

Empire Medical Training is the nation’s leading provider of aesthetic, anti-aging, pain management, and functional medicine education for healthcare professionals. With nearly 30 years of experience, we deliver top-tier live and virtual training to thousands of practitioners annually across the U.S. and abroad. Our innovative learning platform, , is transforming online medical education and expanding rapidly.

Empire is a fast-growing, high-impact organization with a powerful brand presence, a strong leadership team, and an entrepreneurial culture. We are expanding globally through strategic partnerships in Latin America and continue to lead our industry through innovation and excellence.

We are seeking a Senior Operations Manager whose goal is to grow professionally in a fast-track environment. Ultimately, we envision this candidate progressing into senior executive leadership, growing from VP to Chief Operating Officer (COO), with commensurate salary increases and company equity. This progression will not happen overnight, but it is the clear long-term plan and goal for the company. Therefore, this individual must possess a unique personality, strong leadership presence, and exceptional work ethic.

We are looking for a candidate with professional experience primarily in operations across multiple departments, such as sales, marketing, customer service, and other internal teams. Your background may not align directly with our products or services; however, the ideal candidate can quickly learn this industry and thrive. Experience in medical education and/or aesthetics is a plus, but not required.

This individual will oversee day-to-day business operations within the office while simultaneously managing critical logistics. Responsibilities include coordinating with our physician instructor team, including our Chief Medical Officer, to plan new initiatives and expand both our live and on-demand curriculum; coordinating with vendor partners who attend our events; helping create and plan new events; and preparing for upcoming seminars. The goal is to ensure efficiency, scalability, and alignment with strategic objectives.

This role requires a proactive leader who thrives in a fast-paced environment, can manage cross-functional teams, and is deeply committed to delivering an exceptional customer and employee experience.

In addition to internal operations, this individual will actively look outside the organization for new ventures and growth opportunities. This may include forming new vendor partnerships or aligning with hospitals and medical schools to expand training opportunities. The Senior Operations Manager will maintain a thorough understanding of the industry and competitive landscape—not merely reacting to change, but proactively innovating and leading.

• Lead and manage daily operations across multiple departments, including sales,marketing, customer service, events, and administration
• Oversee logistics and execution of nationwide training workshops and weekend seminars, ensuring flawless delivery from start to finish
• Manage and negotiate contracts with hotels and venues to secure optimal terms for weekend seminars
• Coordinate with faculty doctors and medical professionals to schedule workshops and training programs
• Develop and implement operational strategies, policies, and processes that drive efficiency and scalability
• Partner with the executive team to set and achieve organizational goals, KPIs, and budgets
• Pursue external growth opportunities, including new vendor partnerships, hospital affiliations, and academic collaborations
• Maintain in-depth knowledge of industry trends and competitors to drive innovation and sustain market leadership
• Identify opportunities for process improvements and cost savings while maintaining quality standards
• Ensure compliance with all applicable laws, regulations, and company policies
• Monitor attendance and performance metrics and deliver clear reporting to senior leadership
• Negotiate and manage vendor and partnership contracts; oversee supply ordering and vendor allocation

• 5+ years of operations experience…