Sales Operations Manager

Position Summary

Will be an advisor across the Commercial Organization for analyzing secondary data to deliver clear, accurate and actionable insights. This position interfaces with members of the Commercial team in tactical planning efforts as a key source of field force input.

• Participate as an integral member of the Commercial team for in-line products.
• Collaborate closely with Marketing and Sales to ensure information needs are identified.
• Update Salesforce reports and dashboards when necessary; weekly / monthly / quarterly reporting to senior management.
• Work with patient level claims, account, and Health Care Professional (HCP) sales data to answer business questions related to the brand, marketing, and market access analytics.
• Gain familiarity with patient journey, line of therapy and source of business analytics.
• Develop new capabilities to build analyses and models that utilize best practices and industry knowledge.
• Provide an objective and detailed understanding of current markets, product performance, customers, and competitors.
• Build strong relationships with internal partners (Marketing, Sales, Market Research, Medical Affairs, etc.) collaborating effectively to ensure team success.
• Create value by adding own and synthesizing group insights into actionable reports.
• Participate in reporting projects that enhance the capabilities and effectiveness of the Marketing, Market Access (Managed Markets), and Sales in business analytics and data driven insights. This involves identification and implementation of data sources, analysis techniques, and setting recommendations.
• Collaborate with internal experts in Analytics, Market Research, Marketing, Sales, Competitive Intelligence, and Market Access to generate robust market assumptions.
• Participate in key market analytics projects to inform strategic and brand planning, forecasting, and market access projects.
• Responsible for the preparation and delivery of sales analytic tools and technical training to new Commercial team members.
• Work with Commercial and Corporate departments (e.g., IT, Finance, Marketing) to ensure data quality, compliance and improve the quality of analytics.
• Identify and proactively seek out opportunities to automate processes to reduce errors and to free up time for more creative work on existing deliverables.
• Identify trends, opportunities, and risks within sales data and translate complex insights into actionable recommendations for sales leadership.
• Create and maintain executive-level dashboards and reports visualizing key performance indicators (KPIs) and business objectives.
• Support annual planning processes by providing data-driven insights for territory planning, quota setting
• Leverage data analytics to support strategic sales business planning, including forecasting, performance tracking, market trend analysis, and opportunity identification.
• Collaborate cross-functionally to deliver actionable insights that inform decision-making and drive revenue growth.
• Manage the credentialing vendors and credentialing process.

• BA or BS in an analytical field such as statistics, operations research, management science / business, industrial engineering, economics, math, etc.
• 4+ years quantitative analytical or forecasting experience.
• 2+ years pharmaceutical analytics / sales / managed markets experience.
• Knowledge of U.S. health care market.
• Experience with and analysis of secondary data sources.
• Grasp key issues quickly, understand the "big picture" and link market insights to larger issues.
• Ability to manage multiple high priority tasks and delivery highest quality output in the face of day-to-day deliverables.
• Ability to effectively manage through ambiguity in assigned work tasks.
• Detail oriented with excellent customer service, organizational and interpersonal skills.
• Ability to work creatively, analytically and independently in a problem-solving environment.
• Enjoy working in multi-functional teams but with the ability to work independently.
• A positive attitude, flexibility and a proactive thought process.
• Ability to read, analyze and interpret scientific and technical information and data.
• Excellent communication & presentation skills, both verbal and written.
• Demonstrated competence in analytic methods, statistical analysis and common sales reporting metrics.
• Ability to learn and integrate complex information, and communicate key insights in clear, concise fashion to team members.
• Utilize creativity and ingenuity to develop solutions to complex problems, formulate strategies and approaches that may fall outside historical norms.
• Experience with Business Intelligence tools such as Tableau or similar preferred.