Issue Resolution Coordinator

Issue resolution coordinator page is loaded## issue resolution coordinator locations:
fort lauderdale, fltime type:
full time posted on:
posted 2 days agojob requisition :
r-2262
** company overview
** moss is a national privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the united states, moss focuses on construction management, solar epc, and design-build. The company’s diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, k-12 and higher education, justice, solar energy and battery storage, and sports.

Moss is ranked by engineering news-record as the nation’s top solar contractor and one of the top 50 general contractors. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement, and employee development. Its employees consistently rank moss as one of the best places to work.
** position scope and organizational impact
** moss' issue resolution coordinator serves as the central quarterback for construction-related issue management, ensuring timely identification, escalation, and resolution through structured processes, cross-functional alignment, and disciplined follow-through.
** essential job duties and responsibilities
*** manage and execute the defined issue-resolution process, ensuring consistency, rigor, and timely progress
* drive the coordination of all deliverables and action items, ensuring responsibilities and deadlines are clear and tracked through to closure
* maintain a business-oriented, program-level perspective to identify systemic risks, interdependencies, and opportunities beyond individual projects
* identify and notify the appropriate functional group(s) promptly when issues arise
* bring in the right subject matter experts as needed, ensuring technical accuracy and effective solutions
* establish and maintain the cadence, structure, and discipline of act (assess, collaborate, and troubleshoot) meetings; ensure the right participants are present, flag absences, and reinforce accountability
* provide clear, regular updates on issue status, risks, and next steps to leadership and affected stakeholders
* act as a trusted point of contact, ensuring issues are resolved promptly with minimal disruption to ongoing work
* recognize when issues require higher-level intervention
* escalate without delay and provide leadership with clear, concise options, risks, and implications to enable effective decision-making
* document resolution outcomes, root causes, and lessons learned
* share knowledge back with field teams to prevent recurrence and build organizational capability
* contribute insights to strengthen processes, standards, and tools over time
* perform other duties as assigned
** education and work experience
*** bachelor’s degree (preferred): construction management, engineering, business administration, project management or related field
* strong organizational and coordination skills to manage multiple priorities simultaneously
* excellent communication skills — verbal, written, and interpersonal — with the ability to adapt style for executives, field teams, and external stakeholders
* relationship management and influence skills to build trust and drive accountability across diverse stakeholders
* conflict resolution and facilitation skills to keep issue resolution discussions constructive and outcome-focused
* problem-solving and critical thinking skills to break down complex challenges, identify root causes, and propose actionable solutions
* meeting management skills to establish cadence, ensure attendance, and maintain rigor in follow-up and accountability
** job title:
** issue resolution coordinator
** job location:
** fort lauderdale, fl
** classification:
** full time – exempt – salaried
** reports to:
** director, procurement & logistics, mechancialmoss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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