Sanitation Technician

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• Job acceptance or rejection based on intake criteria
• Crew/tech/project‑lead coordination of deployment and schedule priority
• Documentation gatekeeping and packet rejection
• Enforcement of documentation and readiness standards before deployment or closeout
• Customer communication ownership end‑to‑end
• Daily readiness verification for vehicles, equipment, and supplies
• Escalation of tech performance issues to management

• Dispatch assignment within 10 minutes of job intake
• 100% documentation completeness before closeout
• Zero missing photos, notes, manifests, or logs
• Closeout packet delivered to billing within 48 hours
• Monitor arrival‑time compliance and service‑quality updates; escalations to the Crew Chief or management

• Own all inbound calls from customers, police, hospitals, facilities, adjusters, attorneys
• Perform detailed job qualification (biohazard, hoarding, mold, sewage, waste)
• Set expectations: scope, complexity, pricing minimums, PPE surcharges, timelines
• Issue arrival windows and maintain communication until job completion
• Conduct satisfaction checks, follow‑ups, and post‑job support
• Maintain repeat‑client relationships: police, insurance carriers, property managers, probate firms

• Convert all inbound leads into scheduled jobs, qualify scope, and enforce pricing standards while communicating licensing, compliance, and response advantages
• Maintain and grow referral channels with police, property managers, hospitals, adjusters, and probate networks through consistent follow‑up and relationship touchpoints
• Execute tactical marketing tasks: maintain accurate service listings, send branded intake/confirmation communications, and capture approved case summaries for internal use
• Track and report lead sources, conversion rates, average ticket value, and outreach effectiveness; flag gaps in agency engagement or service‑area performance

• Coordinate deployment assignments with the Crew Chief based on skill, PPE level, job type, and readiness
• Maintain real‑time operational schedule for all jobs and vehicles
• Monitor ETAs, delays, manpower conflicts, OSHA rest windows, and multi‑scene overlap
• Recalculate ETAs during active scenes and maintain continuous updates to customers/agencies
• Sequence multi‑scene operations during surge periods

• Verify all required documents:
  • Photos (before/during/after)
  • Hazard assessments
  • Manifests and COI forms
  • Chemical logs
  • PPE logs
• Coordinate with the Crew Chief to resolve missing documentation, including return‑to‑scene if necessary
• Ensure closeout packets are complete and compliant before finance receives them

• Track vehicle readiness, fuel, maintenance, supplies, and equipment loadouts
• Coordinate equipment delivery, retrieval, or support during active scenes
• Maintain daily readiness checklists for vehicles and crews
• Ensure all equipment returns cleaned, logged, and restocked

• Maintain DOH, EPA, and DOT paperwork from the administrative side
• Track manifest logs, disposal receipts, chain‑of‑custody signatures
• Handle police/hospital documentation workflows
• Maintain all communication logs for institutional and government clients

• Daily: call logs, dispatch times, active‑scene updates, open job inventory
• Weekly: closeout speed, documentation accuracy rate, conversion metrics; run correction loops with Crew Chiefs, Project Leads, and technicians to eliminate repeat errors

• Coordinate operational flow during multi‑scene surges; field command remains with the Crew Chief
• Coordinate with Crew Chief to handle tech call‑outs, no‑shows, and rapid reassignments
• Redirect resources during vehicle breakdowns or equipment failures
• Support evidence‑sensitive or chemical/CBRN scenes by coordinating proper assignments and escalation

• 2+ years in service management, dispatch, restoration, or field operations
• Strong triage, prioritization, and multi‑task control
• Proficiency with CRM/job management systems (Go High Level …