Director of Strategic Account Management – Cruise

Director of Strategic Account Management – Cruise

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Job Description

The Director of Strategic Account Management – Cruise is a senior commercial leader dedicated to strengthening ABS’s position within the global cruise market. This role serves as the principal relationship owner for major cruise operators and stakeholders across the ABS enterprise (Consulting and Bureau), driving strategic growth through coordinated engagement, integrated solution delivery, and long-term partnerships. The Director ensures ABS delivers maximum value to cruise clients while aligning internal teams under a unified “One ABS” approach.

What You Will Do

• Lead enterprise-level relationship management for a portfolio of high-value strategic accounts, ensuring alignment with client priorities and ABS commercial objectives.
• Develop and implement comprehensive strategic account plans for cruise clients, including growth strategies, stakeholder engagement, service penetration, and long-term client development.
• Serve as the primary liaison between client decision-makers and ABS’s internal teams across service lines including class, cybersecurity, sustainability, digital solutions, and risk management.
• Facilitate cross-organizational collaboration between ABS Consulting and ABS Bureau, ensuring seamless delivery of integrated solutions tailored to cruise operations.
• Coordinate with Sales Teams to align engagement strategies, reduce duplication of efforts, and promote a unified client experience for cruise accounts.
• Work with Market Leads and SMEs to bring specialized technical expertise into account strategies and client discussions specific to cruise industry needs.
• Represent the “Voice of the Client” to inform strategic planning, solution development, sales initiatives, and internal performance reviews.
• Track and report on KPIs, pipeline velocity, revenue forecasts, and strategic initiatives for assigned accounts.
• Travel will be required, including regular trips between Fort Lauderdale and Miami, as well as other industry hubs.

What You Will Need

• Bachelor’s degree in Business, Engineering, or related field required; MBA or technical graduate degree preferred.
• Minimum 10 years of experience in strategic account management, business development, or enterprise service delivery, preferably within the cruise or maritime sector.
• Proven track record managing multimillion-dollar clients and navigating complex stakeholder environments.

Knowledge, Skills, And Abilities

• Strong executive presence with excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to drive strategic planning, influence without formal authority, and lead cross-functional teams.
• Deep understanding of ABS services, maritime and energy markets, or critical infrastructure sectors strongly preferred.
• Proficiency with Microsoft 365 and CRM platforms (Salesforce, Dynamics, etc.).
• Results-oriented mindset with a strong focus on achieving commercial outcomes.

About Us

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

About Benefits

ABS Bureau proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings Account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time.

The Company provides an Employee Assistance Plan (EAP) that offers support in personal wellness, including work-life services. ABS Bureau also offers a 401K plan with a generous company match, subject to plan requirements.

Equal Opportunity

ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.