Enablement Analyst

Enablement Analyst –
First Enroll

Location:

Fort Lauderdale, FL (optionally Greater Atlanta, GA)

Reports To:

Director, Enablement

Heathos transforms the healthcare insurance landscape through a connected, data‑driven ecosystem that simplifies complexity and drives long‑term success. Built on trust, innovation, and integrity, we provide technology, services, and insights that support agencies, carriers, and members at every stage. Our family of brands –
First Enroll
, Admin One, and Sonic Marketing – streamlines operations and delivers a seamless insurance experience.

The Enablement Analyst is a hybrid strategic–operational role that combines enablement operations, VOC insights, analytics, and light marketing/communications to support agency and Account Manager readiness. The Analyst connects data, product functionality, and enablement communication into a single, streamlined workstream. The Analyst translates business needs, client feedback, and system gaps into insights, product improvements, and clear messaging that drives adoption and reduces escalations.

• Pulse Product Ownership / Enablement Tools & Execution
  • Own execution of the enablement tools roadmap
  • Maintain structured intake process for VOC, Account Manager feedback, and agency escalations.
  • Oversee adoption, usage, and agency behavior.
• Insights, Analytics & Reporting
  • Identify trends and the “Top 3 recurring issues” monthly; translate into solutions.
  • Provide data‑driven insights for cross‑functional planning and leadership decisions.
• Voice of Customer (VOC) Synthesis
  • Convert unstructured agency and Account Manager feedback into actionable requirements.
  • Surface themes, risks, sentiment, and friction points in executive‑ready summaries.
  • Ensure VOC insights guide product and operational prioritization.
• Enablement Marketing & Communications (Light Marketing)
  • Assist enablement director to build clear, concise enablement content:
    • Account Manager toolkits
    • Pulse updates
    • Release notes
    • Quick guides & “What’s New” content
  • Align messaging to ensure clear communication on LMS, decks, playbooks, and agency communications.
  • Ensure consistent brand voice, clarity, and accessibility across enablement collateral.
• Cross‑Functional Alignment & Governance
  • Act as an important connective tissue within the organization.
  • Run cadence for roadmap reviews, defect/risk huddles, and VOC/insights rhythms.
  • Maintain governance around intake, prioritization, and delivery accuracy.

• Analytical & systems thinking
• Requirements writing / product operations
• Structured communication + content creation
• Ability to translate complex problems into simple narratives
• Strong cross‑functional influence
• Familiarity with CRM tools, BI dashboards, or product lifecycle systems
• High ownership, precision, and follow‑through

• 3‑5+ years in enablement, product operations, business analysis, or program/project management
• Bachelor’s degree in Business, Communications, Analytics, Information Systems, a related field, or equivalent
• Experience turning VOC into requirements or solutions
• Experience building enablement materials, training content, or communications
• Experience with CRM, dashboards, or operational systems

• Experience supporting sales, customer success, or agency operations
• Experience with LMS platforms or product adoption programs
• Familiarity with Agile methodologies
• Experience in healthcare, insurance, or regulated industries

Mid‑Senior level

Full‑time

Business Development and Sales

Business Consulting and Services