Director of Strategic Account Management – Cruise

Director of Strategic Account Management – Cruise Job Description

The Director of Strategic Account Management – Cruise is a senior commercial leader dedicated to strengthening ABS’s position within the global cruise market. This role serves as the principal relationship owner for major cruise operators and stakeholders across the ABS enterprise (Consulting and Bureau), driving strategic growth through coordinated engagement, integrated solution delivery, and long-term partnerships. The Director ensures ABS delivers maximum value to cruise clients while aligning internal teams under a unified “One ABS” approach.

What You Will Do:

• Lead enterprise-level relationship management for a portfolio of high-value strategic accounts, ensuring alignment with client priorities and ABS commercial objectives.

Develop and implement comprehensive strategic account plans for cruise clients, including growth strategies, stakeholder engagement, service penetration, and long-term client development.

• Serve as the primary liaison between client decision-makers and ABS’s internal teams across service lines including class, cybersecurity, sustainability, digital solutions, and risk management.
• Facilitate cross-organizational collaboration between ABS Consulting and ABS Bureau, ensuring seamless delivery of integrated solutions tailored to cruise operations.
• Coordinate with Sales Teams to align engagement strategies, reduce duplication of efforts, and promote a unified client experience for cruise accounts.
• Work with Market Leads and SMEs to bring specialized technical expertise into account strategies and client discussions specific to cruise industry needs.
• Represent the “Voice of the Client” to inform strategic planning, solution development, sales initiatives, and internal performance reviews.
• Track and report on KPIs, pipeline velocity, revenue forecasts, and strategic initiatives for assigned accounts.

Travel will be required, including regular trips between Fort Lauderdale and Miami, as well as other industry hubs.

What You Will Need:

Education and Experience

• Bachelor’s degree in Business, Engineering, or related field required; MBA or technical graduate degree preferred.
• Minimum 10 years of experience in strategic account management, business development, or enterprise service delivery, preferably within the cruise or maritime sector.
• Proven track record managing multimillion-dollar clients and navigating complex stakeholder environments.

Knowledge, Skills, and Abilities

• Strong executive presence with excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to drive strategic planning, influence without formal authority, and lead cross-functional teams.
• Deep understanding of ABS services, maritime and energy markets, or critical infrastructure sectors strongly preferred.
• Proficiency with Microsoft 365 and CRM platforms (Salesforce, Dynamics, etc.).
• Results-oriented mindset with a strong focus on achieving commercial outcomes.

Notice:
This role has been opened for a future need expected within three months of the original posting date of this position. Potential candidates may not receive communication until the open headcount is confirmed.

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We’re at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting‑edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever‑present, guiding our clients to safer and more efficient operations.

About Our Benefits

ABS Bureau proudly offers a variety of industry‑leading benefits designed to enhance the life and…