Service Coordinator

Overview

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator where you will perform customer service, service fulfillment coordination, and administrative functions to best support the operations of a service office.

Location:

Onsite role based out of our Davie Service Office.

What You Will Do

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance).
• Handle customer inquiries and route questions of technical nature to the appropriate resource.
• Track time and attendance for technicians.
• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Invoice and bill customers.
• Assist in performing local office AP/AR functions and follow up with customers to ensure that payment has been received.
• Coordinate warranty administration process, parts orders, and track shipments.
• Answer telephones and greet customers while maintaining professional and courteous customer contact.
• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment.
• Maintain OSHA logs.
• Enter all information and maintain information into the Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes.
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Responsible for gathering local prevailing wage rate and submitting hours worked by Technicians on PW jobs to Human Resources.
• Maintain filing for office equipment (copier, telephone, fax, etc.).
• Provide initial notification of Workers' Compensation claims to the insurance carrier.

• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

• High School Diploma or GED
• 3+ years of related experience in mechanical, electrical, or plumbing service field
• Work visa sponsorship is not available for this position

• Bachelor’s degree may be considered in lieu of work experience
• Ability to communicate professionally (oral and written) with Spanish-speaking customers is strongly preferred
• Experience working with HVAC Controls Technicians is a plus
• Experience with Astea and/or any other service tracking software
• Proficient knowledge of Microsoft Office Suite

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $23.65 - $36.59 in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!