Office Experience Specialist

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Tambourine is the global leader in hotel marketing technology, delivering integrated solutions that drive direct revenue and solve the industry’s toughest commercial challenges. With a product suite spanning sales, marketing, and revenue, the company is known for pairing best-in-class service with a design‑led approach—solving complex problems with elegant, high‑performing solutions.

Supporting professional growth, prioritizing wellness, and nurturing a healthy work‑life balance is our formula for a unique company culture.

We are looking for a warm
, organized
, and proactive Office Experience Specialist to be the heartbeat of our workplace. In this role, you will set the tone for a welcoming and efficient office environment, serving as the first point of contact for employees, clients, and visitors. You will oversee day‑to‑day office operations, ensure our spaces run smoothly, and help foster a positive workplace culture through employee engagement and support.

From coordinating travel logistics to managing vendor relationships, and from planning events to keeping the office atmosphere vibrant, this position is ideal for someone who thrives in a dynamic environment and enjoys making an impact on both people and operations.

• Serve as the first point of contact for employees, clients, and contractors; greet visitors warmly and connect them with the appropriate personnel.
• Answer and direct incoming phone calls professionally and efficiently.
• Set a positive tone for the office environment, ensuring day‑to‑day operations run smoothly.
• Manage incoming and outgoing correspondence including mail, packages, and emails.
• Maintain an inventory of shipping supplies and coordinate courier services as needed.
• Provide day‑to‑day guidance to the office support staff responsible for assisting with office maintenance and upkeep; delegate tasks to ensure efficient workflow and maintain a well‑kept office environment.
• Monitor and replenish office, kitchen, and bathroom supplies regularly.
• Maintain cleanliness and organization of shared spaces, including conference rooms, kitchen areas, and office storage.
• Coordinate with nightly cleaning crews and address any additional cleaning needs during office hours.
• Serve as the main point of contact for building management, security, and maintenance personnel.
• Oversee office repairs, equipment maintenance, and vendor appointments.
• Manage and maintain the company vehicle, including service scheduling.
• Respond to emergency calls from internal teams or building management as the designated office contact.

• Maintain an inventory of company swag and ensure items are available for events and new hires.
• Partner with the HR to support company‑wide events such as celebrations, town halls, workshops, and the annual holiday party.
• Assist with employee appreciation efforts, including work anniversaries and personal life event celebrations.
• Coordinate catering for team meetings and department events.
• Set up workstations for new hires, including welcome signage and branded materials.
• Decorate the office for seasonal and holiday celebrations to enhance workplace culture.
• Assist with client‑related needs such as ordering catering, preparing meeting rooms, shipping welcome packages, and planning client events.

• Coordinate domestic and international travel arrangements for employees and clients, including flights, hotels, and ground transportation.
• Manage travel logistics to ensure efficient and cost‑effective arrangements.

• Perform general administrative tasks including filing, mail distribution, and light physical duties as required.
• Maintain and update an office expense budget sheet; provide receipts and supporting documentation to the Accounting team.
• Support special projects and perform additional responsibilities as assigned to support overall business operations.

• As a requirement of this role, we ask that you possess and maintain a valid driver’s license throughout your employment with us. This license will be necessary for…