Student Accounts Representative

Now Hiring:
Student Accounts Representative

Nova Southwestern University

Nova Southwestern University (NSU) is seeking a detail-oriented and service-driven Student Accounts Representative to support our student financial operations. This role plays a vital part in helping students and families understand account balances, payment options, and billing processes—while ensuring accuracy, compliance, and outstanding customer service.

The Student Accounts Representative researches and analyzes student account balances, processes payments and refunds, and serves as a key resource for students, families, and the NSU community. You’ll work closely with Financial Aid and Academic Records teams to ensure accurate and timely information that helps reduce accounts receivable and supports student success.

• Research and analyze outstanding student account balances to ensure accuracy
• Advise students, families, and the NSU community on payment options and bursar policies
• Process billing, invoices, receipts, payments, and refunds
• Track and maintain accurate records of student charges and payments
• Review account data and correct discrepancies; apply appropriate account holds
• Assist with training new staff on student accounts processes as needed
• Provide professional, solution-focused customer service in sensitive financial matters
• Perform other related duties as assigned

• One (1) year of finance-related office experience or
• Minimum three (3) months of bookkeeping and/or cashiering experience
• Strong numerical accuracy and 10-key skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent verbal, written, and customer service skills
• Strong attention to detail, organization, and time-management skills
• Ability to handle confidential information with discretion
• Reliable, proactive, and able to work independently

• Experience with student accounting systems
• Experience working in higher education
• Familiarity with Banner or other NSU software systems
• Job Category: Non-Exempt
• Pay Basis: Hourly
• Hiring Range: $18.20/hour ($35,490 annually)
• Schedule: May include evenings or weekends as needed

• Be part of a mission-driven university community
• Make a direct impact on student success and experience
• Competitive pay and comprehensive benefits
• Opportunities for learning and professional growth

Apply today and help support the financial well-being of NSU students and families. Student Accounts Representative - 999981 - Fort Lauderdale-Davie, Florida, United States