Desktop Support Technician Security Clearance

Desktop Support Technician – Fort Knox

Position Title:

Desktop Support Technician

Location:

Fort Knox
Clearance Type: SECRET
Compensation: $30.55/hr.

• Provide support for Microsoft Outlook s.
• Provide troubleshooting support for software and hardware.
• Resolve and document problems when installing and upgrading systems and software.
• Administer remote access systems.
• Support Video Teleconferencing (VTC) systems and Nortel/Cisco VOIP desktop instruments.
• Receive, review, and respond to IT service requests via the AESMP/ITSM ticketing system.
• Provide touch labor support for NIPR/SIPR desktop systems when remote tools are unavailable.
• Install, configure, and support authorized desktop software, including security updates and vendor patches.
• Resolve issues with computers, printers, scanners, and other end‑user hardware devices.
• Support Virtual Desktop Infrastructure (VDI) and perform local troubleshooting of VDI client systems.
• Perform hardware diagnostics and coordinate resolution with users or other NEC work centers.
• Assist with release management tasks, including software licensing and deployment of new desktop configurations.
• Tailor and publish software and patch packages for distribution.
• Configure end‑user systems and network devices according to Army security policies.
• Support VIP users, ensuring follow‑up on corrective actions within two business days.
• Create and update Standard Operating Procedures (SOPs) and technical documents.
• Provide weekly reports on ticket activity, resolutions, and walk‑in service metrics.
• Troubleshoot LAN connectivity issues and adjust configurations or port allocations as needed.
• Perform tasks related to Windows operating system installation, software distribution, and client support.
• Support implementation and adjudication of Cybersecurity and security directives.
• Recommend methods to improve NEC operations.

Education and

Certifications:

• High school diploma required.
• Valid Driver's License.
• CompTIA Security+ CE or equivalent IAT Level II certification (DCWF 451).

Knowledge and

Experience:

• 2+ years of desktop support or system support experience in an enterprise IT environment.
• Working knowledge of Windows operating systems, Microsoft Office, and Army Gold Master images.
• Familiarity with AESMP/ITSM ticketing systems and incident response protocols.
• Proficiency in Microsoft Workstation Operating System platforms and Microsoft Office applications.
• Knowledge of current Windows Server operating systems.
• Knowledge of common desktop applications such as Adobe Acrobat, Lotus Forms, Tumbleweed, etc.; quick learning of unique GOTS applications.
• Strong communication skills with ability to interface with customers and resolve issues professionally.
• Excellent customer service skills; project a positive image and professional manner at all times.
• Ability to lift and move IT equipment as needed for installations and troubleshooting.

Desired

Qualifications:

• Experience supporting military NECs or DoD IT environments.
• Hands‑on experience with VDI, Active Directory, patch management, and endpoint configuration.
• Knowledge of RMF compliance, STIGs, and DoD software/hardware baselines.
• Experience in high‑volume desktop support environments, ideally with >2,000 support actions/month.