Area Supervisor

Overview

Our values start with our people. Ross is a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry-leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

The Area Supervisor is a member of Store Leadership responsible for a specific area of the Store and for general operations and supervision when functioning as the Manager on Duty. Area Supervisors open and close the Store, supervise Associates, maintain a friendly, easy-to-shop environment, ensure proper merchandise presentation and a clean work area, and execute and supervise Company operational processes as needed.

• Maintains safety as the number one priority and practices safe behaviors in all duties.
• Maintains a high level of awareness on the sales floor to create a safe shopping environment; reports unsafe conditions to Store Leadership.
• Ensures security of the building including entrance/exit control, daily checks of EAS devices, Cash Office security, and secure areas.
• Removes clutter and ensures safe egress to emergency exits.
• Is responsible for customer safety including accident prevention and emergency procedures.
• Tests fire alarm systems as scheduled and responds to after-hours alarms when requested.

• Treats all Customers, Associates, and leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism; recognizes Associates using company programs.

• Represents and supports the Company brand at all times.
• Maintains a professional appearance per Company Dress Code and ensures Associates adhere to it.
• Keeps all areas clean, well-maintained, and merchandised to standard; responsible for daily trash removal.
• Inspects restrooms hourly to ensure cleanliness.

• Ensures recovery, sizing and markdowns are completed to Company standards; assigns tasks and follows up per best practice.
• Responsible for receiving merchandise trucks when needed.
• Processes all merchandise with a sense of urgency.
• Receives all non-merchandise inbound deliveries (e.g., signs, supplies, etc.).
• Maintains cleanliness and organization of Stockrooms; assists with how merchandise is placed on the sales floor.
• Secures back-stock and processes in accordance with Company policy.
• Manages department merchandising including back stock and adheres to monthly presentation guidelines.
• Supports floor moves and signing, including promotional signage; performs re-wraps as needed.

• Understands and complies with Loss Prevention Awareness Program and maintains a strong Customer service presence on the sales floor to deter loss.
• Demonstrates integrity and safeguards confidential information, cash, and merchandise.
• Maintains Public View Monitor (PVM) system as required.
• Conducts code inspections as directed and maximizes productivity by minimizing steps and touches while working.

• Ensures Associates are executing Company standards at the Front End and maintains pace to expedite customer wait times.
• Trains and coaches on cash registers, shortage control policies, and Front End procedures.
• Manages break schedules and ensures equipment is functioning; maintains supplies for Front End area.
• Ensures go-backs are scanned,…