Vice President of Customer Success

Client Summary

• Focuses on improving balance and mobility to enhance quality of life across age groups.
• Uses science-based methods and mobile technology to support fall prevention.
• Provides a digital training program that strengthens both mind and body coordination.
• Designed for ease of use, requiring only short, accessible sessions from home.
• Aims to help individuals maintain independence and confidence as they age.
• Demonstrates strong engagement and measurable outcomes at a low cost.
• Supports health plans and wellness programs through scalable, compliant solutions.
• Recently expanded offerings to address additional wellness and mobility challenges.

• Proven executive-level relationship ownership with payers, including credibility with senior leaders;
  Medicare Advantage experience preferred
• Deep digital health experience building and operating a Customer Success Operating System with clear playbooks, KPIs, dashboards, and renewal frameworks
• Strong strategic and data-driven storyteller, able to translate outcomes, cost savings, and engagement metrics into executive-level narratives
• Demonstrated ability to lead complex, cross-functional execution across Product, Engineering, Analytics, Sales, Marketing, and Operations
• Experience owning the full customer lifecycle, including implementation, launch, outcomes reporting, renewals, and expansion
• Operationally rigorous leader with strong judgment, capable of building enterprise-grade processes and accountability at scale
• Hands-on people leader with experience building and scaling high-performing teams in fast-paced, growth-stage environments
• High-integrity, self-directed operator with exceptional attention to detail and passion for improving health outcomes for older adults

• 10+ years in digital health, customer success, payer account management, Stars, or quality leadership
• 5+ years leading teams in digital health, health plans, or high-growth health tech
• Proven success navigating complex payer organizations and managing enterprise relationships
• Demonstrated ability to present compelling population-level outcomes to actuarial, clinical, and executive stakeholders
• Strong analytical skills with comfort interpreting cost savings, claims trends, and engagement data
• Experience designing scalable CS systems, playbooks, dashboards, and KPIs
• Exceptional communication and executive presentation skills
• Ability to thrive in a startup environment and operate with high autonomy and integrity

• Medicare Advantage experience a plus