Ftl - Operations Supervisor

1910 Lakeside Resort Ln, Fort Collins, CO 80524, USA

Posted Monday, January 26, 2026 at 7:00 AM | Expires Thursday, April 16, 2026 at 5:59 AM

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family‑oriented, passionate, entrepreneurial, customer‑focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

General Manager

The Operations Supervisor is responsible for overseeing the day‑to‑day operational activities of the campground, ensuring a smooth, efficient, and enjoyable experience for all guests. This role involves managing various departments, including staffing, inventory, maintenance, safety, housekeeping, guest services, and recreational activities. The Operations Supervisor plays a vital role in maintaining high standards of service and operational excellence, working closely with the management team to implement policies and procedures that enhance guest satisfaction and employee productivity.

This leadership role is responsible for delivering KOA’s Culture, Mission, Vision, and Values.

• Oversee daily operations across all departments, ensuring that tasks are completed efficiently and to a high standard. Communicate and correct deficiencies in these departments by collaborating with the departmental supervisor and GM.
• Provide great customer service while improving guest satisfaction and raising the net promoter score through training of staff and maintaining of the property.
• Manage and support campground staff, including hiring, scheduling, and training.
• Assist the GM in achieving monthly and annual budget requirements.
• Manage sensitive and confidential information with the highest level of discretion. Ensure that all data is securely stored and accessible only to authorized individuals.
• Ensure all accounting functions at the campground follow OAK procedures including correct and accurate cash handling.
• Maintain compliance with preventative maintenance and deep cleaning programs through regular inspection of cabins with the Housekeeping Supervisor and Engineer Supervisor.
• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
• Develop effective conflict resolution and critical thinking skills.
• Monitor and manage inventory levels, ensuring that all necessary supplies are available.
• Comfortable in high‑pressure and fast paced situations while maintaining composure and objectivity.
• Maintain property by following the quality assurance manual.
• Function as Manager on Duty in the absence of GM.
• Implement and enforce safety protocols to ensure a safe environment for both guests and staff while complying with various local, state, and federal safety requirements.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• Demonstrates leadership skills.
• Meet property’s target for guest satisfaction through Guest Satisfaction Surveys and Net Promoter Scores.
• Meet…