2nd Assistant Store Manager

Salary Range

USD $25.50/Hr.

The Job in a Nutshell:

This position requires a strong leader who thrives in a fast‑paced, deadline‑driven work environment. This role will ensure the store and its crew deliver a world‑class customer experience to every customer through proper training and execution of our company customer service and operational standards. You will be the 2nd Assistant Manager in the store and will be trained in handling all management‑related processes and will be the leader and ambassador of the Customer Service Experience at your store.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

12/31/2025

Main Ingredients:

• Setting Others Up for Success: Your main objective is to ensure the store crew is trained and prepared to meet the expectations of their position. You will coach and inspire crew members regularly on how to improve, highlighting their strengths. You will participate in interviewing, hiring, selection, development and management of the store team and ultimately set your crew members up for success.
• Instilling the Importance of Customer Service: One of our biggest differentiators is the customer service our crew delivers. All training is focused on serving customers and fulfilling our mission one customer at a time. You will identify opportunities throughout the store to improve the customer experience and ensure execution of identified solutions.
• Achieving Operational Excellence: Partner with the management team to ensure all processes and tasks are managed effectively and efficiently. Focus areas include inventory management, shrink control, achieving store financial targets, policy compliance, execution of marketing promotions/events, product merchandising & signage, meeting quality standards, store/crew safety & security, and managing business disruptions such as loiterers, solicitation, weather emergencies, and bathroom misuse.
• Leadership & Professionalism: Lead by example with integrity, intent, capability, results, and a commitment to care. Maintain professional communication, advocate company objectives and founding principles, mentor department managers, partner with fellow store leaders, adapt to change, create a positive store culture, and share knowledge to prepare the crew for the next career step.
• Rolling Up Your Sleeves: Be hands‑on and use elbow grease. You will be trained on all aspects of store operations and work with the crew in all departments—body care, dairy/frozen, grocery, produce, receiving, and vitamins—to understand how each department functions and what it takes to achieve operational excellence. You may perform scrubbing, dusting and shining as needed.
• Getting the Job Done: Full schedule availability is required, including evenings and weekends.
• Moving on Up: This position offers insight into overall successful store operations and advancement opportunities both in the stores and the store support center.

Although this is a general outline of job responsibilities, all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Recipe for Success:

• Strong leadership skills – ability to inspire others and gain trust and credibility with team members.
• Ability to work effectively under pressure – staying calm in challenging situations and in all interactions with other employees and customers.
• Ability to exhibit patience and understanding when working with others and adapt to various learning styles.
• Must be able to obtain forklift certification.
• Excellent skills and attention to detail.
• Must be self‑motivated and capable of working independently.
• Driven to succeed in meeting all deadlines in a timely manner.
• Full schedule availability; including evenings and weekends.
• Demonstrated success in training individuals and groups on various topics.
• Strong verbal and written communication skills – to provide clear direction and training and manage emails and other inquiries.
• Staff management experience is a plus.
• Able to effectively manage changing priorities.
• Proven analytical, problem‑solving and decision‑making skills.
• Excellent customer service skills.
• Shows interest in natural/organic foods and supplements.
• Proficient in MS Word, Excel and Outlook.

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job description.