IT Support Technician

Nsight Health, Inc. | Transforming Healthcare, One Relationship at a Time Nsight Health is transforming value‑based healthcare through innovative Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) solutions. Our technology‑driven, patient‑first approach empowers providers and improves outcomes beyond traditional clinic walls. While Nsight Health operates as a fully remote company, we are building a new internal IT department based in Fort Collins, CO to better support our growing workforce.

We’re looking for a versatile, hands‑on IT Support Technician who enjoys wearing many hats and supporting users across a wide range of technologies. We are seeking a full‑time IT Support Technician to join our Information Technology team in Fort Collins, CO. This is an in‑office role, supporting a fully remote employee base across the organization. This role is ideal for a jack‑of‑all‑trades IT professional, someone who can shift between Tier 1 user support, Tier 2/3 troubleshooting, device management, light systems administration, and IT projects.

You will work hand‑in‑hand with the IT Director and IT Asset Specialist and play a key role in building scalable, reliable IT operations from the ground up.

• Provide Tier 1, Tier 2, and Tier 3 technical support to remote employees via ticketing system, chat, phone, and video conferencing
• Troubleshoot hardware, operating systems, SaaS applications, printers, internet connection issues, and peripherals
• Deliver “white‑glove” support with a strong focus on customer experience and clear communication
• Own issues from intake through resolution, escalating when appropriate

• Assist with administration of core SaaS platforms, including Google Workspace user accounts, groups, and permissions
• Support identity and access management tasks such as MFA, SSO troubleshooting, and routine access audits
• Execute user onboarding and offboarding processes in partnership with HR, Learning & Development, the IT Director, and IT Asset Specialist

• Support endpoint management using MDM tools to deploy devices, apply updates, and enforce security policies
• Coordinate laptop provisioning, shipping, recovery, and inventory with the IT Asset Specialist
• Assist with vulnerability remediation, patching, and security best practices for endpoints

• Identify recurring issues and contribute to root cause analysis to reduce future incidents
• Follow up on support tickets to ensure timely resolution and SLA compliance
• Create and maintain IT documentation, SOPs, and internal knowledge base articles

• Support IT initiatives such as system upgrades, application rollouts, and process improvements
• Partner with the IT Director on improvements to IT efficiency, automation, and security posture
• Assist with new‑hire technical onboarding and user training

• Have 2–5+ years of experience in IT support, help desk, or desktop support covering Tier 1–3 issues
• Must be able to safely lift and carry equipment up to 50 lbs., perform bending, kneeling, reaching, and stand for extended periods while installing or moving IT equipment.
• Have hands‑on experience with primarily macOS environments and MDMs
• Are familiar with Google Workspace or similar SaaS ecosystems
• Understand foundational networking concepts (DNS, DHCP, VPNs, Wi‑Fi troubleshooting)
• Enjoy being a generalist and learning new systems quickly
• Communicate clearly and professionally with technical and non‑technical users
• Take ownership of problems and follow them through to resolution

Hourly rate of approximately $30–$40 per hour
, commensurate with experience, plus eligibility for a performance‑based monthly bonus.

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.