Support specialist

Summit Stone Health Partners has an exciting opportunity for an EHR Support Specialist to join us and experience a level of caring and a spirit of teamwork that is uncommon in behavioral health today. We provide much-needed services for people at their most vulnerable times, often overlooked and underserved. We know we must support our teams passionately and with dignity to succeed in our purpose.

We Embrace Diversity:

We welcome and actively seek applicants (people) of different backgrounds, identities and experiences. Summit Stone is committed to fostering a diverse and inclusive environment, honoring each individual’s whole‑self by embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language and the inherent intersections of many different identities. We invite everyone to share our journey and are proudly an equal opportunity employer.

The EHR Support Specialist will help to meet and improve the achievement of the SHP mission, vision, and staff utilization of the Electronic Health Record through support and enhancement related tasks. This role contributes to the improvement of client care in the communities we serve as an integral part of a high‑performance IT/IS team and focuses on EHR support and project work.

Essential duties include, but are not limited to:

• Provide exceptional customer service that is both professional and accommodating;
• Provide support and response to end users via phone, email, and/or other communication tools for issue resolution pertinent to Summit Stone’s HER, my Avatar;
• Front line resolution, investigation, and documentation of user requests and issues regarding my Avatar;
• Work effectively with vendors, when needed, for issue resolution and documentation;
• Work in tandem with the EHR Development Analyst on projects, resolutions, and documentation;
• Participate in implementation and enhancement of new EHR modules and upgrades;
• Perform testing on new modules and applications in the EHR and compile pertinent documentation;
• Actively participate in knowledge sharing/cross‑training, report on common sources of technical issues and communicate key insights and test findings;
• Escalation of tickets and issues to the proper IT/IS resources;
• Perform basic end user helpdesk assistance, ticket resolution, ticket assignment, and ticket queue management via helpdesk phone, email, and portal;
• Adhere to all privacy and security of information governed by Summit Stone policy as well as State and Federal Legislation.

Full Time, Remote

• Flextime Scheduling
• Bereavement and Medical Leave
• Paid Time Off (PTO)
• Extended Leave Bank (ELB)
• Family Leave
• 403(b) Retirement Plan
• Travel Reimbursement
• Cafeteria 125 Plan
• Loan forgiveness program
• Medical Insurance
• Life Insurance and Long‑Term Disability (LTD)
• Malpractice Insurance
• Dental & Vision Insurance

• Required: Associates degree; 2-3 years experience in a related position;
  Knowledge of Electronic Health Record practice and clinical workstation systems;
  Experience in an IT/IS environment;
  Experience in a healthcare environment
• Preferred: Bachelor’s degree in a related field;
  Experience working with my Avatar;
  Customer support and IT Helpdesk experience;
  Bi‑lingual/BI‑Cultural.

The typical hiring range for a 40‑hour work week, based on relevant qualifications and experience is: $43,638 – $52,375 annual / $20.97 – $25.18 hourly