Veterinary Client Service Representative

Overview

Client Service Representative – Fort Collins Veterinary Emergency Hospital, Fort Collins, CO

Shifts:

Monday – Thursday, 3 PM–12 AM. Fort Collins Veterinary Emergency Hospital is a Thrive Pet Healthcare partner, offering support, tools, and resources to elevate skills within a locally rooted team with Thrive’s national resources.

As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our patients while coordinating and representing all facets of client services. Our CSRs are friendly, professional, courteous, and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and possess skills in basic accounting and cash handling.

• Help strengthen relationships with clients by greeting them and their pet; assist new clients with registration and inform them of expected wait times.
• Educate clients and answer non-medical inquiries.
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed; monitor email and faxes regularly.
• Schedule appointments, including in-office diagnostics, and communicate with referring hospital staff to access patient records. Create appointment reminders and reschedule missed appointments.
• Maintain computer records with up-to-date client and patient data; verify every patient entering the hospital.
• Maintain front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensure financial responsibilities are met: review charges for services upon completion or discharge, and reconcile cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

The ideal applicant will be friendly and outgoing, with a love for both pets and people, and maintain a positive attitude.

• Customer service experience and 1 year experience in veterinary medicine are highly preferred
• Knowledge of veterinary triage highly preferred
• Must be able to work Monday–Thursday, 3:00 PM–12:00 AM
• Great communication skills; team oriented with the ability to collaborate and support each other
• Outstanding multi-tasking abilities
• Must be able to work rotating weekends and certain holidays
• Desire to practice empathetic, gold-standard medicine benefiting our patients
• Provide trustworthy communication to patients, team members and clients
• Open availability, including nights, weekends, and holidays
• Desire to constantly grow and advance as a valued member

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to health and life insurance, and short- and long-term disability plans, eligible team members receive:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for pet adoption
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and free CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Thrive bridges general practice, urgent care, specialty, and emergency care. Our locally rooted, nationally connected hospitals benefit from Thrive’s resources while maintaining their unique identities.

We believe that supporting our people is key to helping pets thrive through every stage of life. You’ll thrive with us by joining a culture that offers customizable professional development opportunities, a supportive work environment, and 24/7 mental health support. Thrive Pet Healthcare is committed to creating an inclusive environment where everyone is heard, respected, and valued.

Compensation: Compensation negotiable based on credentials and experience with an hourly pay rate starting at $16 - $18/hour. The actual rate offered will carefully consider a wide range of factors, including skills, qualifications, experience, and location.