Operations Specialist - Acute Care

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Full Time Benefited Not Applicable Fort Collins, CO, US

2 days ago Requisition

Salary Range: $20.40 To $24.48 Hourly

Operations Support Specialist - Acute

• Salary Range: $20.40 to $24.48 per hour, based on relevant years of experience
• Status: Full time, 40 hours per week
• Hours: Thursday
  -Saturday 9:00AM-9:30PM and every other Wednesday 10:00AM- 6:30PM

Employees working at locations operating 24/7 earn a differential. Shift differentials are also available for evenings, nights, weekends and holidays.

Responsible for providing support to Summit Stone clients and team members while performing a broad range of operational duties in a fast‑paced, clinical, and medical setting. This position can be located at any one of our Summit Stone clinic locations and may be required to provide support at different locations on an as needed basis. This role will also be required to provide support to in‑person, hybrid, and community‑based teams.

• Delivers exceptional customer service and support to clients, Summit Stone staff, community partners, and vendors in a professional, inclusive, and compassionate manner.
• Greets clients, checks them in for appointments, assists with paperwork, and collects payments as needed.
• Initiates crisis response protocols when clients present with urgent clinical needs, utilizing CPI techniques to de‑escalate situations. Actively participates in assigned triage processes.
• Collaborates effectively with clinical, medical, and operations teams to enhance clinic efficiency and identify opportunities for improved workflows and functionality.
• Verifies client insurance coverage and ensures accurate application of benefits to patient accounts.
• Communicates clearly and professionally via email, phone, electronic medical records, and in‑person interactions with both internal and external colleagues.
• Supports onboarding of new team members by sharing workflow knowledge and providing shadowing and training opportunities.

• High school diploma or completion of G.E.D. required.
• At least one year of experience in customer service or a client facing position required.

• Valid Colorado driver’s license or ability to obtain within 30 days of hire and a clean driving record required.
• CPR and First Aid certifications may be required at some locations.

• Experience in a related position in a healthcare or in behavioral healthcare operations preferred.
• Experience with high acuity care, highly desirable.

Longview Campus is the new Acute Care Behavioral Health facility which serves Larimer County residents in need of urgent help with mental health and/or substance use disorders. Summit Stone has the privilege of partnering closely with Larimer County on this venture. For more information  .

At Summit Stone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community.

We are committed to fostering a diverse and inclusive environment where everyone can be their authentic self. We actively seek team members with a variety of backgrounds, identities, and experiences, and we honor the whole self—embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language, and the many intersections of identity. We invite everyone to be part of our journey and proudly serve as an equal opportunity employer.

At Summit Stone Health Partners,we are proud to offer a comprehensive and competitive benefits package designed to support the well‑being of our team members. Eligibility and pro‑rated benefit levels are based on FTE (full‑time equivalent) status.

Below are some of the benefits we offer:

• Medical, dental, and vision coverage — including options for eligible dependents
• Mental health and wellness resources
• Short‑term and long‑term disability insurances
• Paid time off (PTO):
  Accrued vacation and personal leave based on FTE status and length of service
• Paid Sick Leave:
  Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA)
• A range of voluntary benefits available to all employees
• 403(b) retirement plan with employer matching contributions

All employees are required to receive an annual flu vaccination or have an approved exemption in place and wear a mask during flu season.

Summit Stone will provide persons with disabilities reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know.

Questions? Please email us at (Use the "Apply for this Job" box below).

This position will be open for a minimum of three days and/or until a top candidate is identified.