Customer Service & Returns Specialist

Overview

The Customer Service & Returns Specialist honors the Murdoch’s mission, values, and principles by providing critical customer support activities for customers using phone, email, and chat including pre-sales, checkout, billing, account management, returns, product questions, website technical guidance, etc. They also provide outstanding ability to act and respond as the customer’s advocate, not only in resolving issues, but also ensuring that they receive exemplary customer service.

• Processes eCommerce order returns daily.
• Address customer complaints by researching, responding, and following up with customers in a timely manner.
• Assist customers with any issues regarding their returns or their orders via emails or by phone.
• Greet customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information.
• Liaise with our store locations for any issues raised by customers regarding either orders or returns.
• Review, accept, and process manual orders received by phone.
• Work with courier companies over issues raised by customers regarding either orders or returns.
• Work with the entire eStore team to accomplish store goals and make customers happy.
• Other duties as assigned.

• Have excellent customer service skills.
• Be familiar with standard concepts and practices within the eCommerce retail environment.
• Previous experience with customer service phone, chat, and email a plus.
• Be proficient in Microsoft Office Suite along with IT experience including trouble shooting skills.
• Demonstrate the ability to multi-task within an evolving fast-paced working environment.
• Have effective communication (written, oral and interpersonal).

• Stand and/or sit for a long period of time.
• Heavy and repetitive lifting (up to 50lbs).
• Bending, carrying and pushing.
• Working on a ladder.
• Repetitive wrist movements on keyboard.
• Close vision for computer work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• $17.00 - $19.00/hour depending on experience.
• Amazing Employee Discount on everything from clothes to power tools to pet food.
• Multiple Health Insurance options to best suit your needs after 60 days.
• Dental & Vision options to complete your health plan.
• Life Insurance to secure your family’s financial future.
• Paid Vacation allows you to relax and recharge.
• Holiday Pay throughout the year so you can celebrate with your family.
• Paid Sick Time empowers you to stay home and focus on your health without losing pay.
• 401(k) with a generous 4% company match to help plan for retirement.
• Paid Parental Leave to take time to bond with your family’s new addition.
• Community Giving Program matches your donations and provides paid volunteer hours.
• Wellness Program saves you money by lowering medical premiums with credits earned.
• Training Program helps you expand your knowledge and skills with over 250 courses.
• Other various Voluntary Insurance Options.

Salary: $17.00 - $19.00 /hr