Onboarding Consultant

About The Onboarding Consultant Position

The Onboarding Consultant plays a critical role in successfully facilitating the onboarding experience for our clients. Through extreme organization, exceptional customer experience, and clear communication, the Onboarding Consultant is responsible for a robust onboarding experience including the design and build of a fully functional, personally branded starting point on Websites 360®️ (among other platforms) as well as breaking the Marketing 360®️ apps into manageable pieces throughout several training calls.

It is the goal of the Onboarding Consultant to help customers get comfortable with the entirety of the Marketing 360®️ platform and address any questions they may have along the way. At the close of the onboarding process, the customer will see the value and impact that the Marketing 360®️ apps and Websites 360®️ website will make on their business goals.

The Onboarding Consultant is expected to work closely with many other departments at Madwire to ensure the customer's onboarding experience is efficient and fruitful.

Our offices are located in Fort Collins, CO. This position can be in-office, remote* (in approved states), or a hybrid of the two.

Salary begins at $36,000 per year.

• You'll provide a delightful onboarding experience to our clients
• You'll successfully manage the timely launch of our clients' websites, when necessary
• You'll specialize in building Websites 360® sites, as well as sites on several e-commerce platforms
• You'll manage the initial brand guideline development process for our clients
• You'll collaborate with account managers, graphic designers, web developers, and clients daily through in-person, email, and phone communications
• You will be responsible for staying organized and setting and maintaining expectations of small to medium business owners
• You will be responsible for managing around 20-30 active projects at a time

• You enjoy conversing with clients over the phone and through email to establish a first impression that lasts a lifetime
• You are exceptionally organized
• You have a keen eye for design, but don't necessarily have the skillset to create the assets yourself
• You are a fast learner with the ability to pick up on new technologies quickly and efficiently
• You can apply what you learn immediately for the betterment of the clients
• You have some sales ability
• You have a friendly sense of competition, which helps you work well under pressure
• You thrive in a busy, high‑paced environment
• You like to work with people: clients and teammates make for a fun and collaborative environment
• You are able to tactfully handle confrontation
• You are ambitious
• You are able to take and learn from constructive criticism, and apply that feedback to your work
• You are able to clearly and concisely express opinions and directions

• We specialize in “Making a Difference”, we call it “Mad.” It's in our blood. Our manifesto. Our calling. We love Mad.
• We are a world‑class digital marketing company, growing small‑and medium‑sized businesses through a single, powerful platform.
• We provide technology and talent, with Marketing
  360 as our powerful software backed by the professional marketing services that the team at Madwire has to offer.
• We are a collaborative group, and everyone has some kind of talent that fits into our greater puzzle.
• Joe and JB Kellogg are rated the top CEO's by Glassdoor 3 years straight
• We are an Inc. 5000 Fastest Growing Company in America for 8 years straight
• We are rated in the Top 50 Family‑Owned Colorado Companies for 11 years straight
• We were rated #2 on Entrepreneur 360 (2017)
• We were rated the #1 Best Place to Work by Glassdoor (2016)
• We are rated a Top 10 Marketing Company by Inc. 5000 (2014)

All Onboarding Consultants start with a base salary of $36,000 and are eligible for salary raises following routine performance reviews, assuming teammates are positively aligned with expectations.

Healthcare coverage is available through UMR. Ancillary coverage options provided by Guardian for dental, vision, life, critical illness, long‑term disability, and hospital…