Client Success Specialist

ABOUT JOURNEY

Ranked as one of the fastest-growing companies around (and have been for many years running) Journey Payroll & HR combines best-in-class customer service with innovative technology solutions. This combination has resulted in an unparalleled client retention rate and award-winning business practices. At Journey, we're driven by values that include heart, innovation, and honesty. Because who we are speaks as loud as what we do.

And, our culture and explosive growth have created incredible opportunities for those who join our family.

We're looking for people to join our team who have a "go-the-extra-mile" mindset while operating efficiently and with integrity in their daily responsibilities. If you're someone who understand payroll, accounting, or technology and are passionate about providing fantastic service in a business-to-business environment, this could be the role for you. As a Payroll Specialist, you'll work with small to medium-sized business owners and use integrated software to process the payroll for their employees submitting the appropriate taxes, issuing checks or direct deposits, and providing this vital administrative service to help them grow and succeed.

This role will be located in our headquarters office in Fort Collins, Colorado. We are looking to fill the role within the next 90 days.

The opportunity to be a Payroll Specialist is for you if you have:

• At least 2 years of customer service experience
• Experience running payroll (at a payroll company is desirable)
• A love of new technology and are quick to adapt to it
• Superior client service skills and meticulous attention to detail
• Excellent communication skills in both written and spoken forms
• A high level of emotional intelligence shown through compassion and empathy

This is NOT the right opportunity for those who:

• Complain about clients, gossip about team members, or play the blame game
• Fail to hold themselves personally accountable for their performance
• Lack a sense of urgency or move at a slow, methodical pace
• Struggle with or resist change
• Are self-focused rather than client-focused

Journey offers an abundance of benefits and employee perks to members of our staff family. This generosity includes:

• 36 hour work week
• Accrued paid time off
• Self-given quarterly bonuses
• 401k retirement plan with up to a 4% match
• 100% paid for medical, dental, and vision insurance for employees
• In-house masseuse and chiropractic care
• A dedicated Zen Den office space
• Regular social gatherings and activities (participation is optional)
• And much more!

Find out more about our open positions, incredible benefits, award-winning reputation at

Because of our consistent growth, we'll accept Payroll Specialist applications on an ongoing basis.