Senior Field Service Representative

SRCTec, LLC is seeking a highly experienced Senior Field Service Representative to become one of two OEM representatives supporting local units at Fort Bragg, NC. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. The Senior Field Support Representative will serve as a subject matter expert (SME) for sustainment-related technical matters, leading pre- and post-sales technical support through expert product demonstrations, advanced training, field support, and remote assistance.

The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed CONUS and OCONUS locations (excluding danger zones). This role also involves mentoring junior FSRs, influencing product design for supportability, developing comprehensive technical content to maximize customer success, and providing on-site consultation oversight and integration support for hardware, software, network configurations, and new system initiatives.

• Lead field training and service support at customer locations, both domestically and internationally, resolving complex sustainment challenges
• Partner closely with customers and end users to define requirements, document expectations, and collaborate with internal teams to deliver innovative solutions that enhance product usability
• Excel in a collaborative, customer-focused engineering culture, mentoring junior representatives and driving value for clients
• Address critical customer operational needs with rapid response, including last-minute travel to potentially austere field sites
• Lead advanced troubleshooting, system/sub-system analysis, and component-level diagnostics
• Provide authoritative technical guidance to engineering, quality, configuration management, and subcontract teams to optimize product sustainment, including guidance on handling, installation, and utilization of various systems and equipment
• Develop comprehensive test plans, technical performance assessments, and actionable after-action reports to enhance system performance and customer satisfaction
• Train and mentor junior Field Support Representatives, serving as a lead instructor for operator and maintenance training courses, including coaching and reviewing the work of lower-level technical staff
• Analyze interrelations of logistics activities to propose solutions that improve product sustainment and usability
• Provide on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility
• Advise on technical requirements for products and services, support equipment, and electronic equipment installations
• Assist in the development and ensure adherence to area-wide procedural/policy changes
• Work independently to achieve day-to-day objectives with significant impact on operational results or project deliverables, including responsibility for entire projects or processes within a technical area
• Develop technical solutions to unclear problems and issues that require deep technical knowledge, collaboration with internal experts, and understanding of impact on end-product/solution

• Associate’s degree, vocational certification, or military experience in an engineering-relevant field with 7+ years of engineering-related experience, or Bachelor’s degree in an engineering-related field with 5+ years of work experience (equivalent combination of education, training, and experience considered, such as expertise with radar, RF-based, communication, or navigation systems)
• Deep understanding of and ability to apply principles, theories, and concepts of technical domain, with broad understanding of other related specialty areas
• Expert proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose complex electrical and electronic issues
• Advanced ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with precision
• Expert…