Sr. ITIL Knowledge Manager

Description

We are seeking an experienced Senior ITIL Network Knowledge Manager to join our IT service management team supporting a DOD customer on Ft. Belvoir, VA
. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL4 best practices.

TS/SCI with Poly required

• Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations
• Develop and enforce quality standards for knowledge articles and documentation
• Monitor, manage, and maintain knowledge articles within Service Now
• Conduct regular audits of the knowledge management system to ensure compliance with customer's policies, procedures, governance and ITIL guidelines
• Collaborate with operations and engineering teams to capture, validate, and organize knowledge effectively
• Analyze and report on knowledge usage, gaps, and improvement opportunities
• Train staff on ITIL knowledge management practices and tools
• Ensure knowledge base articles are up-to-date, relevant, and easily accessible
• Implement continuous improvement initiatives for knowledge management processes
• Coordinate with change management and problem management teams to update knowledge based on incidents and changes
• Support continuous improvement initiatives within the incident management function.

• Bachelor's degree in computer science, Information Technology, or similar technical field
• 8 - 12 years of prior relevant experience or Masters with 6 - 10 years of prior relevant experience. Specific experience, education and training may be considered in lieu of degree.
• Knowledge of the Service Management workflows and ITSM processes
• Current ITIL 4 certification and training
• Experience implementing and using Service Now as a knowledge management repository
• Proficiency in data analysis and statistical methods
• Excellent problem-solving and analytical skills
  
  Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• TS/SCI with Poly required

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting:
December 17, 2025

For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range $92,300.00 - $

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the  automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via Whats App, Telegram, etc.

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All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical…