Senior Software Asset Manager

Grow, innovate, and generate progress:
Harness your expertise to solve challenges and celebrate success!

JCS Solutions LLC (JCS) is seeking a Senior Software Asset Manager to support our federal client. This role provides Software Asset Management (SAM) support to a large government agency, primarily leveraging the Service Now platform. You will lead the planning, deployment, monitoring, harvesting, and retirement of software assets by implementing best‑practice workflows within the Service Now SAM Professional module and ITSM suite.

You will be responsible for creating and maintaining the accuracy of the Service Now CMDB, managing software entitlements, and ensuring license compliance based on software license right‑to‑use (RTU), maintenance agreements, and discovery data. If you are interested in a challenge and a great working environment, apply today!

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high‑performing team environment.
• A robust benefits package
  • Health, dental, and vision insurance
  • Life insurance
  • Short‑and‑long term disability
  • Paid time off (PTO)
  • 401k retirement plan with employer match
  • Annual Professional Development Reimbursement Program
  • And more!

• Service Now SAM Implementation:
  Support the development, configuration, and management of the Service Now SAM Professional module to automate the software lifecycle.
• Workflow Integration:
  Implement and optimize software request workflows within Service Now ITSM, ensuring seamless integration between the Service Catalog and Asset Management.
• Entitlement Management:
  Manually create and modify IT software asset records, entitlements, and software models within Service Now, ensuring linkage to appropriate contract records.
• Compliance & Reconciliation:
  Utilize the Service Now License Workbench to monitor compliance position, perform reconciliation, and address out‑of‑compliance alerts.
• Data Accuracy:
  Ensure the integrity of software discovery data within the Service Now CMDB by validating relationships between software installations and hardware devices.
• License Harvesting:
  Lead software harvesting and reclamation efforts using Service Now Reclamation Rules to optimize license utilization and reduce costs.
• Contract Lifecycle:
  Maintain software license contracts and maintenance agreements within Service Now, ensuring all vendor agreement changes are accurately reflected.
• Reporting:
  Create and distribute automated software compliance and utilization reports using Service Now Dashboards and Performance Analytics.
• Licensing Expertise:
  Research upgrade/downgrade rights and virtualization complexities to ensure Service Now counters accurately reflect client Right to Use (RTU).

• Clearance:
  Current Top Secret/SCI Clearance. US Citizenship required
• Bachelor’s degree and 8+ years of experience in ITSM asset management, additional years of experience will be acceptable in lieu of a degree
• Current ITIL4 Certification
• Service Now Expertise:
  Proven experience utilizing Service Now ITSM and SAM Professional modules for asset tracking and license reconciliation.
• Platform Knowledge:
  Strong understanding of the Service Now Common Service Data Model (CSDM) and its impact on Software Asset Management.
• SAM Lifecycle:
  Advanced knowledge of the software asset lifecycle: planning, acquisition, deployment, monitoring, harvesting, and retirement.
• Licensing Models:
  Deep understanding of major software publishers’ licensing models (e.g., Microsoft, Adobe, Oracle, IBM) and their configuration within Service Now.
• Standards:
  Knowledge of international SAM standards (e.g., ISO 19770‑1) and ITIL frameworks.
• Tools:
  Experience with discovery sources that feed into Service Now (e.g., Service Now Discovery, MS SCCM/MECM, or Tanium).
• Customer‑service oriented with a problem‑solving attitude
• Excellent written and verbal communications skills
• Proficient in Microsoft Office tools, primarily Word, Excel, and PowerPoint.
• Able to interpret an extensive variety of technical and non‑technical instructions and deal with…