Help Desk Technician, Majestic

Summary

HII’s Mission Technologies division is dedicated to delivering cutting‑edge solutions that advance national security and defense objectives. This position is part of the Cyber and Intelligence division and supports Enterprise‑Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. The selected candidate will contribute to a high‑impact government program focused on enhancing and securing mission‑critical systems and environments, which is scheduled to launch in early 2026.

An active TS/SCI security clearance is required.

• Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns of problems.

• AA or other 2‑year technical degree in a related discipline and 1 year related experience. HS + 3 years related experience may be substituted for an AA degree.
• Active TS/SCI government security clearance required.

• Relevant industry certifications (as applicable).
• Prior experience in defense, aerospace, or government contracting.
• Proficiency with specialized tools or software aligned to the role.
• Demonstrated ability to work collaboratively in multidisciplinary teams.

The listed salary range for this role is intended as a good faith estimate based on the role’s location, expectations, and responsibilities. When extending an offer, HII’s Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role’s function and a candidate’s education or training, work experience, and key skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please send an e‑mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address. Additionally, you may also call 1‑844‑849‑8463 for assistance.

Press #3 for HII Mission Technologies.