Help Desk User Support; Security Clearance

Help Desk User Support (Required Security Clearance)

Job Posted: 3 days ago. Be among the first 25 applicants. Direct message the job poster from Intellect Solutions LLC.

Please apply only if you hold an Active Secret (or higher) clearance

• The Help Desk User Support III troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
• Responds to end‑user requests for technical assistance by phone, email, or ticketing system.
• Utilizes product information or the solution database to research, troubleshoot, and deliver solutions.
• Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
• Advises users on methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Escalates problems to appropriate levels or teams to achieve issue resolution.
• May support installs or upgrades of software or devices, set up user profiles, or reset passwords.
• Fulfills all service level standards for response time and quality.
• May require an associate's degree.
• Typically reports to a supervisor.
• Works independently within established procedures associated with the specific job function.
• Has gained proficiency in multiple competencies relevant to the job.
• Working as a Help Desk User Support III typically requires 3‑5 years of related experience or may need 2 years’ experience with additional specialized training and/or certification.

Mid‑Senior level

Contract

Information Technology

IT Services and IT Consulting

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