Office Associate - Laboratory

Fort Health Care is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties and we are seeking a Department Associate Advanced to join our Laboratory team.

Shift: Part time
32 hours per bi-weekly pay period

Fort Health Care is proud to be named a 15-time award winner of the Milwaukee Journal Sentinel Top Workplace award for Southeastern Wisconsin, a 5-time award winner of the USA Top Workplaces award, and a 2-time winner of their Top Workplaces Culture Excellence award for Purpose & Values.

Our Mission Statement is our daily guide to provide the best health care possible. We promote it widely for all we serve to read, understand and to help our public hold us accountable for the promises we make.

Our Mission Statement - Improve the Health and Well-being of Our Community

Our Vision Statement provides each of us at Fort Health Care with a goal. It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered.

Our Vision - Be the Healthiest Community in Wisconsin.

We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth.

The Office Associate is responsible for performing general office functions including receptionist duties, answering the phone, registering, and scheduling appointments and other clerical support for the department staff. The Office Associate is additionally responsible for management of insurance, benefits, eligibility, and authorization for the department's patients. In addition, the Office Associate provides other office support for the department and department leadership.

Responsibilities of these positions include:

• Accurately registers patients, verifying all required information, including orders to be completed for provider(s).
• Ensures proper orders are received and activated/scanned for all patients. Communicates with outside provider offices and hospitals to obtain supporting documentation and protocols as needed.
• Completes order entry and validation across multiple order entry methods, utilizing multiple reference tools to identify requirements.
• Verifies patient current insurance information. Completes insurance eligibility, co-pays, limitations, and authorization requirements. Manages insurance (re) authorization as appropriate.
• Communicates and documents necessary information appropriately with patients, families, providers, and interdisciplinary team members.
• Coordinates maintains, and revises staff and/or patient schedules, including future appointments.
• Facilitates pathological and miscellaneous billing, results & reporting across the hospital. Investigates errors, adjusts accounts as warranted and ensures coding is accurate. Reconciles outstanding reports and faxes lab reports as required.
• Monitor, maintain and order clerical supplies, food supplies, patient chargeables, medical supplies and supports used for patient care.
• Coordinates specimen transportation.
  
  Ensures specimens received meet the minimum identity requirements. Knowledgeable of current specimen requirements and turnaround requirements.
• Assist with data collection and compilation as requested by leadership.
• Acquires interpreter services as required.
• Prepare area for patients (disinfect).
• Maintains office equipment.
• initiates/responds to Emergency Conditions/Staff Response as appropriate.
• Sets expectations to needs and turnaround to patient, including No Orders, clarification, mitigate wait times, patients when recollection is necessary.

Requirements for this position include:

• High School Diploma or GED required
• Associates degree preferred (medical office or office management)
• 1-2 years medical office experience required
• Experience in healthcare insurance preferred
• Electronic scheduling and registration experience preferred
• Proficiency in Microsoft Word and Microsoft Excel preferred
• Competitive pay
• 401(k) with employer match
• Generous PTO Plan
• Disability insurance
• Flexible Spending
• Health Insurance
• Life Insurance
• Pharmacy Discount
• Tuition Assistance
• Vision and Dental Insurance
• Employee Assistance Program
• Free Parking

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.