Customer Service & Order Processing Representative

Customer Service & Order Processing Representative

Position Type: Regular Full-Time

Requisition : 1131

Location: Fort Atkinson, WI, US

Salary Range: $20.80 To $29.12 Hourly

For over 50 years, we've been helping organizations across the United States and around the world save space, improve efficiency, and protect what matters most. As a 100% employee-owned company, our team is passionate about delivering high-quality, American-made products that make a difference in workplaces, schools, museums, public safety, and beyond.

Our culture is built on collaboration, continuous improvement, and a commitment to our customers and each other. We believe in empowering our employees, encouraging new ideas, and fostering a workplace where everyone can thrive. At Spacesaver, you'll find a community that values innovation, integrity, and the drive to make a positive impact—both inside and outside our walls.

The Customer Service & Order Processing Representative plays a critical role in ensuring a seamless and positive experience for Area Contractors. This position is responsible for managing customer inquiries, processing orders accurately, and resolving any issues that may arise promptly and professionally. The representative acts as a liaison between customers and internal departments to facilitate order fulfillment and maintain high levels of customer satisfaction.

By handling order data entry, tracking shipments, and addressing concerns, this role directly contributes to the company's reputation and operational efficiency. Ultimately, the representative ensures that customers receive timely support and their orders are processed accurately.

• High school diploma or equivalent.
• Proven experience in customer service or order processing roles.
• Basic computer proficiency, including familiarity with order management software and Microsoft Office.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.

• Associate's degree or higher in business, communications, or a related field.
• Experience with CRM systems and advanced order processing platforms.
• Knowledge of inventory management and logistics processes.
• Bilingual abilities, particularly in Spanish and English.
• Demonstrated problem-solving skills and conflict resolution experience.

• Respond promptly and courteously to customer inquiries via phone, email, or chat, providing accurate information about products, services, and order status.
• Process customer orders efficiently and accurately using the company's order management system, ensuring all details are correct and complete.
• Coordinate with warehouse, shipping, and billing departments to track orders and resolve any discrepancies or delays.
• Handle customer complaints and issues with empathy and professionalism, escalating complex problems to appropriate teams when necessary.
• Maintain detailed records of customer interactions, transactions, and feedback to support continuous improvement and reporting.

The required skills enable the representative to communicate clearly and effectively with customers, ensuring their questions and concerns are addressed promptly. Proficiency in order management software and basic computer applications allows for accurate and efficient processing of orders, minimizing errors and delays. Strong multitasking and organizational skills help manage multiple customer interactions and order details simultaneously without compromising quality. Preferred skills such as CRM experience and bilingual communication enhance the ability to serve a diverse customer base and streamline internal workflows.

Together, these skills support a smooth operational process and contribute to a positive customer experience that drives satisfaction and loyalty.