Assistant Shop Manager

Overview

Contract: Permanent

Location: Forres

Salary: £23,991 per annum, pro rata

Hours: 14 per week

Are you a retail expert passionate about impacting meaningful change?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This opportunity will enable you to sharpen your retail skills while impacting lives in your community and beyond. "I m not delivering to a profit target to enhance someone s personal wealth. I m making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What will a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the window of the British Red Cross on the high street.
• Working on the shop floor and coordinating activity behind the scenes; no two days are the same.
• Fostering a brilliant shopping environment and delivering an excellent customer experience in store.
• Overseeing a team of dedicated volunteers, delivering their induction, management, and development in collaboration with the shop manager.

• Experience in a shop environment and the ability to operate as a retail professional.
• People-focused with a passion for providing an excellent customer experience, supporting a team, and engaging with people from all walks of life.
• Commercial awareness with a good grasp of financial targets and measures, plus proven IT skills.
• Ability to work flexibly to meet the needs of the store.

The closing date for applications is 23:59 on Wednesday 18th March 2026.

• Flexible working:
  Remote and hybrid options, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension:
  Up to 6% contributory pension.
• Learning & Development: A range of career and learning opportunities.
• Discounts:
  Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support:
  Peer Supporters, CiC (EAP) & Headspace App.
• Cycle to Work:
  Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you ll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks:
Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world s emergency responders.