Team Member, Restaurant​/Food Service

Position

Whataburger Of Mesquite, Inc. – Team Member

The Team Member is a business partner responsible for fulfilling the purpose of Whataburger by promptly ensuring each customer’s experience meets or exceeds expectations. The Team Member fulfills these expectations by guaranteeing each customer a hot, freshly‑prepared product of the highest quality ingredients; made to order and promptly served in a comfortable, clean, friendly restaurant.

• Applicants must be 16 or older and legally authorized to work.
• Must be able to lift up to 50 lbs.
• Must have the ability to stand during entire shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
• Ability to read orders, menu boards, receipts, etc.
• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.
• Frequent washing of hands.

• Competitive WEEKLY Pay
• Referral Bonus Program
• Schedule Flexibility
• Development and Career Growth Opportunities
• Tuition Reimbursement Program
• Discounted Meals
• Service Awards
• Scholarship Program
• Whataburger Family Foundation (Hardship Grant Assistance)
• Chaplain Service
• Paid Vacations

• Protects and promotes the Whataburger Brand at all times.
• Notifies a member of the management team with sufficient lead time when unable to report to work as scheduled.
• Checks with management prior to leaving the restaurant at the scheduled time.
• Recognizes and communicates customer service problems to the manager on duty.
• Attends all meetings and training sessions as required by management.
• Submits requests for work schedule changes according to management guidelines.

• Demonstrate Whataburger’s Family Value Proposition, “Pride, Care, and Love.”
• Continues to learn and improve job skills as directed through performance appraisals.
• Learns and adheres to the guidelines set by Company policy.
• Demonstrates respect for all Whataburger Family Members and treats each with dignity.
• Stands out as a role model for others through daily interactions and leadership example and as a resource for other team members.

• Ensures all products are prepared according to quality standards, as ordered, and delivered to the customer within Whataburger service time standards, with a “no excuses” mentality.
• Supports food production through the preparation and stocking of various food items as directed by a member of management.
• Promotes excellence in customer relations to the rest of the team.
• Performs maintenance tasks as scheduled, or assigned.
• Actively participates in all current sales promotions/marketing events during work time.
• Operates all designated food production or customer service stations, as directed.
• Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.
• Achieves certification at the specific stations associated with a position.
• Accurately states all Whataburger menu items, product ingredients, and when these items are available for sale to our customers.
• Stocks the drink, fry, and dining room stations and grill area to assure continuous service is maintained.
• Demonstrates knowledge of proper storage procedures upon delivery of all produce items. Practices First-In/First-Out (FIFO).
• Efficiently prepares all produce items to maintain proper par levels, using the proper food handling, rotations (FIFO) and storage procedures.
• Maintains sufficient amounts of prepped produce for the next shift.
• Efficiently prepares sufficient amounts of the needed products as assigned using the proper handling, rotation, and storage procedures.
• Follows established recipes for preparing and serving Whataburger’s products.
• Maintains all utensils and food production equipment in good working order by using the correct cleaning, sharpening, and storage procedures at all times. Utilizes proper cutting surfaces.
• Follows correct procedures for lifting and carrying heavy items.
• Mops spills or leaks quickly to prevent accidents.
• Notifies the management person on duty of any leaks or equipment failures such as refrigerators/freezers are not maintaining proper temperatures.
• Demonstra…