Sales Administrator

Location:

Forfar
Salary: £26,000 per annum
Duration: 15 Month Fixed Term - Maternity Cover. Starting as soon as possible

Hours:

Monday-Thursday 08:30-17:00, Friday 08:30-16:30

You will be the primary point of contact for customers, handling enquiries, resolving issues, and ensuring every customer receives an excellent experience. The role requires a customer‑centric mindset, strong communication skills, and the ability to manage a variety of customer concerns efficiently and professionally.

• Respond to customer enquiries via phone, email, or in person promptly and professionally.
• Assist customers with product or service questions, technical issues, and order‑related concerns.
• Identify and resolve customer complaints by following established procedures.
• Escalate complex issues to the appropriate department or manager when necessary.
• Provide accurate information on products, services, pricing, and promotions.
• Upsell or cross‑sell products and services where appropriate.
• Maintain accurate records of customer interactions and transactions in the company's CRM system.
• Document customer feedback and recurring issues to support continuous improvement.

• Build strong, lasting relationships with customers through empathy, understanding, and a positive attitude.
• Actively seek opportunities to exceed customer expectations and enhance satisfaction.

• Excellent communication and interpersonal skills.
• Strong problem‑solving and decision‑making abilities.
• Ability to manage multiple tasks and work effectively under pressure in a fast‑paced environment.
• Proficiency in CRM software and other customer service tools.
• Patience, empathy, and a customer‑focused mindset.

• High school diploma or equivalent required – a business‑related qualification is advantageous.
• Previous experience in customer service, support, or a similar role is beneficial.
• Flexibility to support administration tasks as required.

If you are interested, apply today as interviews will be arranged immediately.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.