Team Leader, Management

Join to apply for the Team Leader role at H&R Block
. You will lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.

• Provide leadership and development of tax office associates, delivering an outstanding client experience and achieving office growth objectives.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
• Serve as the point of contact for onsite escalation client service concerns; ensure clients are scheduled properly and conflicts are resolved.
• Lead daily activities to ensure all tax office work is completed on time, with attention to quality standards, priorities, and overall goals.
• Build an engaging team environment by training and coaching associates to meet Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates; create and manage associate work schedules and accurate timekeeping.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.

• Prior experience in customer service, shift lead, or a similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or an Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Demonstrated ability to work independently with minimal supervision; customer-centric mindset and resilience.
• Able to work a flexible work schedule and adapt to business needs.
• High school diploma or equivalent (or higher).

At H&R Block, we invest in our people by supporting their total well-being. Our benefits can help associates plan for their health, wellbeing and financial needs. Programs include the Employee Assistance Program with Health Advocate, Better You wellbeing program, neurodiversity and caregiver support, discounts on everyday items, and benefits such as Medical Coverage, 401k and Employee Stock Purchase Plan. Details available at

We are committed to a Connected Culture where trust, care, and connections help everyone bring their authentic self to work and belong as part of a larger team. You will work in an environment recognized on Best Companies lists, with colleagues who help each other grow and support each other. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.