Child and Family Counselor

Child and Family Counselor (Bilingual – Spanish)

Full-Time | Exempt | Chicago & West Suburbs, IL

Sarah’s Inn is a community-based nonprofit dedicated to improving the lives of those affected by domestic violence and breaking the cycle of violence for future generations. Through crisis intervention, community education, and youth prevention programs, we work to create safety, healing, and long-term change.

We are seeking a Child and Family Counselor to provide counseling, advocacy, and direct services to children, teens, and families impacted by domestic violence. This role focuses on trauma-informed interventions that support emotional healing, safety, and strengthened child-parent and family bonds. The Child and Family Counselor works collaboratively with caregivers, team members, interns, volunteers, and community partners to ensure comprehensive and high-quality services.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide comprehensive and quality services to victims of domestic violence and their families. Primary focus on children and families.
• Provide on-going counseling and emotional support to victims of domestic violence and their families through in-person individual sessions and group sessions.
• Provide crisis intervention, general and legal advocacy, referral, domestic violence education, safety planning, and emotional support for victims of domestic violence and their families over the phone or in-person.
• Organize and prioritize daily services and responsibilities to ensure that client needs are met.
• Advocate on behalf of victims of domestic violence and their families within various systems to include social service, housing, economic, legal, health care and education.
• Ensure professional relationships with clients to create an atmosphere of empathy, safety and support.
• Maintain accurate and current information regarding issues and policies impacting clients and their families.
• Design, plan and facilitate support and education groups.
• Update and enhance knowledge of community resources and materials relevant to the clients we serve.
• Coordinate responsibilities with team members to ensure client needs are met.
• Update client files in a timely and accurate manner.
• Update client case notes and service codes in a timely and accurate manner.
• Achieve productivity expectations pertaining to service hours.
• Maintain knowledge of internal organizational guidelines and protocols.
• Work effectively with Intervention interns and volunteers.
• Provide coverage on the 24-hour crisis line during business hours (will be assigned shifts) and assistance with on-call (see below).

• Participate in the on-call rotation for crisis line in order to support crisis line volunteers and clients (if exempt/full-time).
• Provide back-up support using the on-call phone for the crisis line off hours (evenings, nights, and weekends) for a week-long shift. Position could have up to 4 week-long shifts a year.
• Ensure support of volunteers who are on the line. Providing coverage if needed, answering questions, providing guidance, and taking over when clients are in need of support only staff can approve (hotel stays, transportation, food, etc.).
• Texting shift reminders to the volunteers who are scheduled.
• When on-call, responsible for responding to text line requests. The text line is directly linked to the on-call phone.
• Provide prompt feedback about concerns or successes during the on-call shift to the Volunteer and In-Kind Coordinator.
• Responsible for understanding and implementing the on-call and financial assistance procedures including awareness of technology used and troubleshooting as needed.

• Represent the organization with professionalism at community meetings and events, and demonstrate diplomacy and tact in all interactions with various system representatives and community partners.
• Participate and provide leadership on various external committees, task forces, and councils as assigned.
• Collaborate with other community and county agencies on behalf of the clients we serve.
• Develop and…