Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are pursuing long-term transformation through Block Next, focusing on innovation, client experience, and sustainable growth.

We foster a curious, creative environment where challenges are opportunities to make a meaningful difference. If you embrace challenges and want to contribute to your community, our door is open.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Act as a knowledgeable resource on tax topics and products for associates; advance your own knowledge and skills.
• Lead daily activities to ensure all work is completed on time with attention to quality, priorities, and goals.
• Train and coach associates to execute Service Standards, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information; create associate work schedules and manage timekeeping/overtime.
• Prepare tax returns as required and conduct timely performance reviews in collaboration with the Associate Relations Center to address issues.

• Multi-unit people management experience in retail, restaurant, banking, or related industries (preferred).
• 2+ years as a Tax Professional.
• Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and ability to meet IRS and state requirements; computer proficiency with MS Office; ability to work independently.
• High school diploma or equivalent (or higher); flexible work schedule and adaptability to business needs.

• Pay range: $15.00 - $65.00/hr (local minimum wage laws apply; final decisions depend on experience, education, skill, performance, and location).
• Benefits include medical coverage, 401(k), Employee Stock Purchase Plan, and the Employee Assistance Program with Health Advocate.
• Wellbeing program Better You and neurodiversity/caregiver support; various discounts; check  for more details.

H&R Block is an equal opportunity employer that values diversity and an inclusive culture where everyone can bring their authentic self to work.

If you’re looking to make an impact, H&R Block is the place for you.