Center Director

Join to apply for the Center Director role at Sylvan Learning Forest Park, IL
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This range is provided by Sylvan Learning Forest Park, IL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $48,000.00/yr - $62,000.00/yr

This range is provided by Sylvan Learning Forest Park, IL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Ensures timely and high quality personal customer service response to all calls and walk-in inquiries;
  Ensures calls get answered during business hours
• Manages the day-to-day operation of the Center
• Meets sales and expense financial targets
• Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection;
  Recommends and implements interventions to improve performance
• Selects, develops, motivates, and monitors Center staff;
  Conducts regular performance reviews
• Reviews all corporate communication and ensures communications flow to the Center’s staff
• Supports teachers with ensuring good instructional management
• Confers with customers at each stage of the customer lifecycle;
  Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
• Promotes financing options that meet the customer’s needs and manages the application/closing process
• Manages marketing and sales activities to drive new enrollments
• Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
• Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
• Ensures the professional appearance of the Center according to Sylvan standards
• Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being

• Four year degree required
• A minimum of three years of customer service experience;
  Retail sales experience preferred
• Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
• Experience using Microsoft Word and other standard business applications used by the Center
• Knowledge of general office equipment such as copiers, printers, and office phones
• Experience using social media (Facebook, Twitter, etc.) preferred
• Familiarity with instructional technology and tablet computers preferred

• Strong customer service, interpersonal, and communication skills;
  Outgoing people-oriented approach preferred
• Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
• Proven sales skills with a strong sense of urgency
• Proven ability to supervise, coach, and develop Center staff
• Strong presentation skills for small group opportunities
• Ability to track and interpret business metrics and financial statements
• Strong analytical and problem solving skills
• Strong word processing, data entry, and other administrative skills
• Strong organizational skills;
  Proven ability to manage multiple tasks and be flexible
• Proven ability to communicate effectively in writing;
  Ability to proofread and edit copy
• Ability to work collaboratively;
  Strong team player
• Ability to work a flexible schedule, including evenings and weekends
• Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

• Mid-Senior level

• Full-time

• Business Development and Sales

• Staffing and Recruiting