IT Support Analyst

A prestigious entertainment services company seeks an IT Support Analyst to join their dynamic team. The IT Support Analyst 1 provides frontline technical support to company employees across local offices and remote locations. This tactical, hands‑on role ensures stability of Windows workstations, Microsoft 365 services, Ring Central, Dell hardware, and essential IT systems. The ideal candidate delivers exceptional customer service in a fast‑paced entertainment and studio environment.

• Provide Tier 1 support for Windows 10/11, Microsoft 365 apps, printers, and workstation issues.
• Perform imaging, provisioning, deployment, and lifecycle maintenance for Dell laptops/desktops.
• Support Microsoft 365 (Teams, Outlook, One Drive), including mailbox setup and license assignments.
• Troubleshoot basic Cisco Meraki networking issues (Wi‑Fi, switching, VPN) and escalate when necessary.
• Support Ring Central voice platform including user setup, routing changes, and troubleshooting.
• Maintain accurate IT asset inventory and documentation.
• Assist with helpdesk ticket management, ensuring timely responses within SLAs.
• Support printers, scanners, AV equipment, and peripherals.
• Provide hands‑on support for conference rooms, production/studio environments, and meeting setups.
• Travel to local offices or warehouses as needed for onsite troubleshooting.
• Lift up to 50 lbs. of equipment (racks, PCs, monitors) when required.

• Perform user onboarding/offboarding including account creation and equipment deployment.
• Process equipment returns, access changes, and account deactivation.

• Participate in continuous learning and cross‑training on new technologies.
• Assist with adoption of Intune, Azure AD/Entra , and networking enhancements.

• 4–7 years of experience in helpdesk, desktop support, or IT support.
• Strong troubleshooting skills with Windows 10 and 11.
• Hands‑on support experience with Dell laptops, desktops, and peripherals.
• Experience supporting Microsoft 365 applications.
• Excellent customer service and communication skills.
• Ability to work independently and learn new technologies.
• Ability to lift up to 50 lbs.

• Cisco Meraki (Wi‑Fi, switching, MX appliance basics).
• Intune/Azure AD/Entra .
• Ring Central administration experience.
• Studio or entertainment IT support experience.
• CompTIA A+ or Network+ certification.

• Hybrid schedule: 3 days onsite (assigned by IT).
• Occasional local travel to company offices or studio locations.
• Ability to work flexible hours during production or high‑demand periods.

• Competitive salary
• Comprehensive health benefits
• Generous holiday and time‑off policy
• Opportunity to shape the culture and processes of a growing company
• A collaborative team environment where your work has immediate impact

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