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Customer Service Representative Forest Park, GA
Job in
Forest Park, Clayton County, Georgia, 30297, USA
Listed on 2026-03-09
Listing for:
Athena Farms
Full Time
position Listed on 2026-03-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Sofo Produce Co./Athena Farms - Forest Park, GA
Customer Service Representative - Day Shift
About The Position
Be part of a fast-moving team that keeps restaurants stocked with fresh produce. As a Customer Service Representative, you'll assist customers, process orders and returns, and handle simple office tasks. This role is perfect for someone upbeat, detail-focused, and ready to jump into different shifts as needed!
What You Will Be Doing
- Handle customer inquiries and orders through phone, email, and text with fast, friendly service.
- Resolve issues, follow up on special requests, and communicate concerns to the right teams.
- Build strong customer relationships through clear, engaging communication.
- Enter orders and catch weights accurately, update invoices, and provide correct documentation.
- Prepare and stamp invoices before drivers depart.
- Promote new products and current specials to boost sales.
- Send daily reminder texts to customers who haven't ordered.
- Maintain customer accounts by updating notes, delivery windows, order guides, and contact info.
- Check in drivers, verify paperwork and payments, and ensure returns are properly documented.
- Work closely with all departments to keep operations smooth and customer-focused.
- Highly detail-oriented with strong organizational skills
- Able to understand priorities and consistently meet deadlines
- Strong communicator with a customer-focused mindset
- Comfortable working through fast-paced, changing, or high-pressure situations
- Proficient with Microsoft Office and basic computer applications
- Ability to cover the night shift, as needed.
- Overtime is required based on business necessity.
- Starting Pay: $17.00 per hour
- Schedule:
Monday, Tuesday, Thursday, Friday, Saturday- 8:00 am - 4:30 pm
- Night shift coverage (as needed)
- 401(k) with company match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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