Store Manager, Retail & Store Manager

Overview

Position Purpose
Store Managers (SMs) are accountable for leading profitable operations of their store. SMs are responsible for executing the three focal points of the company’s retail strategy: customer service, in-stock, and store appearance. They achieve profitability by coaching and developing associates, driving sales through great customer service, resolving people issues, utilizing financial and store reports to identify opportunities, monitoring market trends and competition, and executing effective game plans to improve in all areas.

SMs communicate the company’s retail strategy and ensure its execution through strategic planning and timely follow-up. They stay ground-engaged in all aspects of the business including sales and profit drivers, operational excellence, and the people-side of the business. SMs establish a presence in their store through regular store walks, town hall meetings, and staff meetings with associates. They are responsible for developing leaders and building a deep talent bench for store leadership positions and lead by example as champions of people while delivering consistent results in sales, service, and profitability through operational excellence.

Req
168190

• 15%:
  Communicate and partner with the District Manager and District team to drive alignment, establish the store's direction, and resolve issues; ensure execution of the company's strategy through Playbooks and Priority Communications
• 15%:
  Analyze and interpret sales and financial reporting to assess opportunities and determine successes in department(s)/key areas and provide guidance to the store team to improve in opportunities; review and analyze store shrink and safety performance; identify trends and implement game plans for improvement
• 10%:
  Conduct store walks with Assistant Store Managers and Department Supervisors to assess sales, service and profitability opportunities, and create effective game plans; host store walks with District/Regional team to review game plan effectiveness and monitor execution
• 20%:
  Facilitate weekly staff meetings with ASMs and DSs to establish and implement store goals and objectives; monitor associate engagement levels and drive employer of choice initiatives; empower and inspire associates to connect emotionally with customers and the community
• 20%: Teach, coach, and train
  1) store management and associates on operational processes, merchandising standards, store appearance and profitability;
  2) store leadership teams on creating a safe working environment and a culture of operational excellence;
  3) align store leadership teams to achieve operational improvements
• 20%:
  Support the implementation and monitoring of pilot programs and new store initiatives to improve simplification; evaluate in-stock levels and ensure follow-through by store management on resolving out of stocks; maximize turns by driving Green/Reduced Tag and Clearance processes

• Position Reports to District Manager
• Position has 4-9 Direct reports

• Typically requires overnight travel less than 10% of the time.

• Requires intermittent periods of physical exertion such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• At least 3 years prior merchandising and/or operational experience
• At least 3 years leadership experience, preferably big box retail
• Must be legally permitted to work in the United States
• Ability to work a flexible, minimum 55 hour weekly schedule
• At least 2 years prior merchandising and/or operational experience
• At least 2 years leadership experience, preferably retail

• High school diploma and/or GED

• No additional education

• 2

• No additional years of experience

• None

• None

• None

• Ability to interpret sales reporting documents
• Experience in leveraging sales and profit opportunities through shrink management and safety performance